Pharmacy Technician Ii - Population Health Management Office (Phmo) (Full-Time / Day Shift)

Duke University Hospital

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 1,048 licensed inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 65 operating rooms; an endo-surgery center; a separate hospital outpatient surgical department with nine operating rooms and an extensive diagnostic and interventional radiology area. For 2021-2022, U.S. News and World Report ranked Duke University Hospital nationally in 11 adult specialties: cancer, cardiology & heart surgery, diabetes & endocrinology, ear, nose & throat, gastroenterology & GI surgery, gynecology, neurology & neurosurgery, ophthalmology, orthopedics, pulmonology & lung surgery, and urology. Duke University Hospital is also ranked first in North Carolina and first in the Raleigh-Durham area.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

**$5,000 Sign-On Bonus for Newly Hired Team Members**

Working hours:

• Day Shift

General Description of the Job Class

The Population Health Pharmacy Tech position is responsible for performing administrative tasks associated with the Medication Management for the Population Health Management Office (PHMO). S/he will be responsible for assisting the Care Managers and clinical pharmacists with medication-related issues such as medication adherence, medication access, medication histories, and other duties as assigned by the Pharmacy Technician Supervisor or Assistant Director of Population Health Pharmacy Services.

Duties and Responsibilities of this Level

• Work with PHMO clinical pharmacists on the PHMO’s medication management process and make revisions to the processes as needed.

• Facilitate the completion of medication reconciliation activities, assist patients overcome barriers to medication adherence, conduct medication adherence outreach, complete community resource referrals and internal referrals to PHMO staff.

• Obtain medication histories, including fill history, for medically complex patients from the patient, electronic medical record and any other available resources.

• Communicate and collaborate with local pharmacies to explain PHMO programs and troubleshoot issues affecting medication adherence or access.

• Conduct home visits independently or with a population health care manager (CM) to gather medication information and provide technical assistance and support to CMs and clinical pharmacists.

• Track metrics, as needed under the direction of the Lead Population Health Pharmacy Technician, relating to the population health pharmacy program. This may include, but would not be limited to, following PHMO pharmacy processes for documenting technician interventions in the electronic medical record.

• Assist with special population health pharmacy initiatives and projects as needed.
• Utilize available databases and software to assess patient activity/medication adherence and address barriers to care, when possible.
• Takes responsibility for personal and professional growth.
• Participate in staff meetings, in-services, and other program-specific tasks and activities as required.
• Maintain a basic understanding of the NC Medicaid PDL, applicable payer formularies and pharmacy benefits, and the prior authorization process for Medicaid and other common payers served by the DukeWELL pharmacy team.
• Document all patient interactions and activities in Maestro Care or other system as requested by the Lead Population Health Pharmacy Technician, the Director of Population Health Pharmacy Services, and/or PHMO leadership.

Minimum Qualifications

Education

• High school diploma or equivalent and completion of an accredited pharmacy technician-training program. or Acceptance into pharmacy school. or High school diploma or equivalent and one year of pharmacy or health care related experience.

Experience

• Minimum of one year related experience required
• Minimum of two years of experience as a Pharmacy Technician preferred

Degrees, Licensures, Certifications

• Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).
• North Carolina Board of Pharmacy registration is required.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.