Pharmacy Tech I - 8:30A - 5:30P Est

Overview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Pharmacist Tech I, Under direct supervision of a pharmacist, the technician is responsible for entering new prescriptions for patients and processing orders. The technician will also be responsible for completing doctor calls to acquire prescription refills for medications.
Responsibilities

• Outbound contact to doctors office to request new prescriptions for pharmacy patients
• Maintains regular and consistent attendance
• Regular and consistent attendance
• Courteously assists all customers, internal and external
• Store completed documents in appropriate locations
• Maintains a working knowledge of assigned specific pharmacy area/functions as well as cross training in other areas throughout the pharmacy as indicated by management
• Compile, sort and verify the accuracy of data prior to being entered into the system
• Answers inbound patient-related calls, as needed
• Possesses a strong pharmacy knowledge base including translation of sig codes, product selection, basic knowledge of brand and generic drugs by name
• Maintains a complete understanding of prescription processing including: data entry, creation of shipment schedules, verification of insurance and patient eligibility, prescriber calls for prescription refills, intake of refill Rxs from prescriber, generation and collation of processed queues
• Must be familiar with filling prescription orders, processing queues, completing department To-Do’s and processing prescription refills
• Completes any additional duties/functions that managements sees applicable
• Achieves stated goals and objectives as outlined by managements

Desired Outcomes

• Actively participates in Continuous Quality Improvement
• Assumes other duties and responsibilities as assigned by manager
• Maintains scheduling flexibility to ensure availability to meet the needs of the department for all hours of operation
• Maintains and promotes patient confidentiality
• Abides by all policies, procedures and protocols set forth in the departmental, CCS Medical Personnel and Administrative Policy Manuals
• Maintains open lines of communication with Administration, department management and other departmental personnel
• Demonstrates thoroughness with all work related activities. Strives to continually improve quality and productivity results displayed by Department Personnel on an ongoing basis
• Participates in educational programs and in-house meetings on product information and new procedures
• Follows all Medicare, Medicaid and Private Insurance regulations and requirements
• Assists other office personnel in the performance of their duties as assigned and as workload permits

Qualifications

• High school diploma or GED with a minimum 1—2 years working as a Pharmacy Technician (inbound/outbound call center experience preferred).
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must successfully complete a board-approved Pharmacy Technician certification program with licensure requirements completed prior to January 1, 2011.
• Ability to speak effectively with patients and doctors offices during calls
• Ability to add, subtract, multiply and divide all units of measure, using wholenumbers, common fractions and decimals.

CCS is EEOC/AA employer. M/F/D/V
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.