Peer Support Specialist Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

The Peer Support Specialists support the work of contract for Optum and the Health Plan at the direction of the Clinical Program Manager. They are specifically charged with supporting consumers and families on a daily basis, communicating with families and consumers to support their engagement, recruiting family members and consumers to serve on committees and task forces, and maintaining excellent relationships with all consumer- and family-run services and programs. They use their own Recovery Lived Experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer’s recovery.

This position works with the clinical team to implement care coordination when requested, which may include Peer Support Specialist as well as other community-based services designed to stabilize the consumer's condition. They collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services. The Peer Support Specialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions. The Peer Support Specialist serves as subject matter content experts for state meetings surrounding policies for family and peer services.

Schedule: Monday through Friday between the hours of 8:00 am to 6:00 pm Central standard time. A 40-hour work week schedule to be determined by hiring manager upon hire.

Location : St. Charles Parish – Metairie/ LaPlace and surrounding communities in Louisiana

Local travel up to 75% and mileage is reimbursed at current government rate.

This position is a field-based position with a home-based office. You will work from home when not in the field.

Primary Responsibilities:

• Support specialist use their OWN Recovery and LIVED experience and training to assist families and consumers with defining their Recovery goals, and developing the skills and knowledge needed for the consumer’s recovery
• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.
• Participate in Treatment planning with consumers and families who request that support
• Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group
• As requested, provide support to consumer or family members in making needed appointments
• Recruit and support consumers, parents and family members to participate in all phases of the operation of Optum and the Health Plan, from the Governing Body and Mental Health Advisory Board to Quality Assurance/Performance Improvement (QA/PI) Committees and all other critical initiatives
• Provide peer support to consumers and family members at critical points in their treatment process
• Participate in Optum and Health Plan Quality Review processes
• Performs other duties as assigned
• Communicate Plan information to consumers and Consumer-operated organizations and with families and family organizations. In addition to communicating, a wide array of other topics including Clinical policies, analysis of data and Program evaluation
• Collaborate with Care Managers, Providers, and Community agencies and organizations to facilitate access to and transition between services
• Experience working with consumers that have co-occurring Disorder, i.e., Mental Health and Substance Use Disorder.
• As directed, serve as a designated member of Internal subcommittees
• Serve as liaison between Optum, the Health Plan and those who use services
• Advocate on behalf of the consumers and families
• Provide feedback about Treatment planning development based on their interactions with other consumers and families
• Enable us to communicate effectively with consumers and their families about all aspects of the Mental Healthcare Delivery system as well as their rights and responsibilities
• Work with the Clinical Program Managers and the Clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer’s condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
• Assist and support consumers and family members with Grievance processes
• Support the creation and assist with the implementation of a comprehensive Training and Education program with peers, families, Providers and staff
• Work with community agencies along with and/or on behalf of consumers and families
• Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency
• Establish and maintain strong collaborative relationships with existing Consumer and Family organizations, so members of those organizations become actively involved with Optum/Health Plan activities
• Respond to concerns and questions from consumers and families

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Employee Discounts
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• More information can be downloaded at: http://uhg.hr/uhgbenefits
• Employee Assistance Program
• Education Reimbursement
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ year of working knowledge of community resources
• 1+ year of experience with the Medicaid population
• 1+ year of demonstrated understanding of the principles of recovery and resiliency and lived experience
• Active and current Peer Recovery Specialist or Peer Support Specialist certification in the state of Louisiana OR ability to obtain Peer Support Specialist certification in the state of Louisiana within 12 months of employment
• Intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook) and be able to access multiple web applications
• Reside within a commutable distance to St. Charles Parish – Metairie/ LaPlace and surrounding communities in Louisiana and reside within the state of Louisiana
• High School Diploma/GED (or higher) OR 4+ years of case management experience
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation
• Ability to travel 75% of the time within 60 miles of territory assigned and have reliable transportation, with a current and non-restricted state of Louisiana driver’s license and state-required insurance

Preferred Qualifications:

• Completion of Stanford Chronic Disease Self-Management Program
• Associate's Degree (or higher)
• Ability to facilitate training events
• Completion of Whole Health Action Management Training

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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