Patient Success Specialist (Evening Shift, 1Pm-9Pm)

Blink Health is a digital health company dedicated to making prescription medications affordable and accessible for everybody. The patient experience is at the heart of everything we do. We are the world's first cloud-based, pharma-to-patient platform that dramatically improves affordability, transparency, convenience and accessibility to prescription medications.

Blink Health's proprietary technologies (BlinkRx and Quick Save) offer a dramatically more efficient prescription delivery system that enables patients to receive their medications at the lowest possible price.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Responsibilities:

• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
• Maintain confidentiality of patient and proprietary information
• Document all call information and data discovery according to operating procedures
• Participate in continued education on product changes, new features and product launches
• Strive to meet and exceed structured performance targets.
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Develop a working knowledge of company related security and privacy practices.
• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers

Location/Hours

• Availability Monday-Friday, 1pm-9pm shift
• Full time position, on-site in Pittsburgh
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Requirements:

• Ability to work with peers in a team effort and cross-functionally
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• High school diploma or GED required, Bachelor's degree strongly preferred
• Strong technical aptitude and ability to learn complex new software
• Strong verbal and written communication skills

Why join us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We care about the future of healthcare and are looking for people who share our passion.