Patient Services Representative, Outpatient Rehab - Vista Springs

Job Summary Provides clerical support in complex matters to assist in the delivery of quality health care services. Essential Functions

• Standing: Seldom
• Forceful Grip > 5 lbs: Seldom
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Grand Rapids Department Name Outpatient Rehab
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Forceful Pinch > 2 lbs: Seldom
• Trunk Rotation
• Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE
• Responsible for identifying and reminding patients of health maintenance gaps.
• 2420 Coit Ave NE
• Sitting: Occasionally
• Standing: Seldom
• Vista Springs Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.m. to 5 p.m. Days Worked Monday through Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS
• Reach
• Forward Bend
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Reach - at Shoulder or Below: Seldom
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Handling: Occasionally
• Squat: Seldom
• Stair Climbing: Seldom
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 20 lbs
• Forward Bend
• Pulling Force > 5 lbs: Seldom up to 15 lbs
• Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors and community. That is why we require a drug-free workplace and various vaccinations as a requirement for employment. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. If you are a qualified individual with a disability, you may request assistance in completing the application process by calling 616.486.7447. We are committed to granting reasonable accommodations in accordance with applicable laws.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis. Qualifications
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Trunk Rotation
• Standing: Occasionally
• Finger/Hand Dexterity: Frequently
• Above Shoulder: Seldom
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Vista Springs Riverside Gardens
• Required High School Diploma or equivalent 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required Physical Demands
• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Sitting: Occasionally
• Sitting: Frequently
• Walking: Occasionally