Patient Services Coordinator Jobs

Make a Difference Every Day

Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives

Join a Growing Company with Opportunity for Career Advancement

Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose—to make a difference in the lives of those they serve, especially those affected by addiction.

A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies.

We are hiring a customer-service-focused Patient Services Coordinator (PSC) to join our team in Harriman, TN. The Patient Services Coordinator is responsible for educating new patients about the St. Matthews Pharmacy Program, onboarding and enrolling patients, and delivering prescription medications to patients at an assigned client location. The Patient Services Coordinator also acts as a liaison to St. Matthews Pharmacy's pharmacy, provides information about the St. Matthews Pharmacy Program, and resolves any emerging problems that may arise in assigned client accounts. The Patient Services Coordinator must maintain a high degree of security, ethical conduct, and provide excellent customer service to clients and patients. Laboratory collection responsibilities may also be required, depending on the needs of the client the Patient Services Coordinator supports. The Patient Services Coordinator reports to the Territory Development Supervisor.

This Patient Services Coordinator role is non-exempt with a compensation range between $16 - $19/hr. The schedule for this role is T, W, R; 9:30a-5p. This client will be adding Friday service, although the date for that is TBD, this position will service that day, as well. Please contact us for more information!

Why St. Matthews Pharmacy?

We are committed to developing our PSC team members through a defined career path; you will have the opportunity to build new skills, act as a leader and St. Matthews Pharmacy program expert, and reach new heights financially. St. Matthews Pharmacy’s philosophy is to develop from within, providing tools and support to help you reach your career goals. As the fastest-growing addiction treatment pharmacy in the country, serving over 10,000 patients a month, we want you to grow with us. If you are patient-focused, compassionate, organized, and ready to make a difference, we want to hear from you! Come join us and build a meaningful St. Matthews Pharmacy career.

Essential Functions

• Obtain, file, ship, or fax any paperwork associated with the prescription
• Liaise between the pharmacy and client to ensure prescriptions are prepared for delivery based on patients’ schedule, working ahead as-needed
• Maintain call, shipping, and medication delivery logs
• Receive delivery of patient medications, via courier drop-off or direct pick-up at pharmacy or local shipping carriers
• Answering questions and explaining the benefits of our program to patients
• Build strong working relationships and trust with providers, patients and pharmacy staff
• On-board and enroll patients into Cordant Pharmacy Program
• Maintain security of medications
• Deliver medication to patients seen by the prescriber, per prescriber direction
• Educate potential patients about the St. Matthews Pharmacy Program in detail
• Return undelivered medication and other required documents and monies to the pharmacy at the end of each day
• Provide accurate, valid and complete information in portal entries
• Verify patient identity prior to delivery and ensure accurate entry of demographic information

Laboratory Collections

• Assemble samples for shipping
• Courier packages from local shipping affiliates to laboratory for testing
• Collect, log, order, process, and ship urine, blood, oral, and/or hair specimens to laboratory
• File requisitions, chain of custody forms, and associated paperwork
• Maintain organization in the collection of all specimens

Additional Duties

• Provide clear documentation in portal around prescriptions
• Pick-up or drop-off prescriptions to pharmacy/FedEx drop site, as needed
• Keep detailed record of client and patient interactions
• Maintain a clean, organized workspace that is conducive to workflow
• Follow all procedures, guidelines and policies

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Qualifications

Education and Experience:

• HS diploma or GED required
• 2+ years customer service experience, required
• Associates or Bachelor’s degree advantageous for PSC career path program
• Reliable transportation, a valid driver’s license, and proof of auto insurance as a covered driver, required
• A combination of relevant education and work experience may be accepted to satisfy this requirement
• Demonstrated proficiency in Microsoft Office and Excel
• 2+ years experience working in a medical office, preferred

Knowledge, Skills, And Abilities

• Ability to read names, test codes, follow basic instructions
• Must have basic computer skills
• Comfortable approaching and speaking to patients and medical providers
• Strong attention to detail
• High degree of trustworthiness and ethical conduct
• Excellent communication skills with ability to actively listen
• Strong interpersonal, organizational, and customer service skills
• Self-motivated with ability to work under and meet strict deadlines individually as well as a in a team environment

Physical Requirements

• Sitting & standing for long periods of time
• Light to moderate physical effort (lift/carry up to 25 lbs.) Heavier weights with assistance
• Potential contact with biological specimens requiring protective devices
• Working at a fast pace, subject to many interruptions and both physical and mental stress
• Repetitive motions and/or prolonged computer use
• Must be able to perform observed collections if required

Benefit section

About St. Matthews Pharmacy

Working at St. Matthews Pharmacy means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. St. Matthews Pharmacy supports its team members by providing a benefits package to eligible staff that includes:

• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Short Term and Long Term Disability (STD/LTD) available
• Paid Holidays
• Company Paid Basic Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Medical / Dental / Vision Insurance
• Volunteer Time Off (VTO)

St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.

Requisition ID: 2023-2019

External Company Name: Cordant Health Solutions

External Company URL: cordantsolutions.com

Post End Date: 7/14/2023

Telecommute: No

Company Intro: Make a Difference Every Day Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives Join a Growing Company with Opportunity for Career Advancement

Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose—to make a difference in the lives of those they serve, especially those affected by addiction.

A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies.

Benefits: Benefit section About St. Matthews Pharmacy: Working at St. Matthews Pharmacy means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. St. Matthews Pharmacy supports its team members by providing a benefits package to eligible staff that includes:

• Paid Holidays
• Company Paid Basic Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Medical / Dental / Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Short Term and Long Term Disability (STD/LTD) available

St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.