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Patient Services Assistant (Full-Time)
Company | Hudson Headwaters |
Address | Queensbury, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-10 |
Posted at | 10 months ago |
HHHN Mission
- Provides highest level of customer service in all interactions with internal and external customers
- Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated
- Classifies and barcodes hard copy documents for electronic medical records
- Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies
- Assists Patient Services Manager or Lead with training Patient Services staff
- Greets patients and other visitors promptly and professionally
- Identifies emergency situations (over the phone or in the health center) and takes appropriate actions
- Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization
- Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program
- Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure
- Another provider in an alternate HHHN site
- Informs patients of HHHN Urgent Care sites
- Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
- Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel
- Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in
- Performs all procedures in opening and closing departments in accordance with policy and procedure
- Patient’s usual provider
- Attends all expected training and meetings
- Another provider in the same site
- Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize:
- Reviews and follows policies and legal requirements prior to releasing copies of medical records
- Another member of the usual provider’s care team
- Computer training and/or medical terminology training preferred
- Excellent customer service and communication skills required
- Minimum of one-year work experience in a medical office setting or equivalent training/education required
- Experience with Microsoft Office required
- High School Diploma or equivalent
- Experience with EMR and knowledge of billing a plus
- Demonstrated ability to manage multiple tasks and prioritize workload
- Experience working with a diverse population required
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