Patient Service Coordinator Jobs

MedStar Health Urgent Care is committed to providing world-class, compassionate care to every patient, every time, at every touch point during the experience. All associates are accountable for their role in meeting patient experience standards. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

• Less than 1 year 6 months - 1 year experience providing high quality customer service required, preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules, registration systems and electronic records required
• Working knowledge of IDX/GE centricity business

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation for Medstar Ambulatory and Urgent Care locations within 90 Days required

Knowledge, Skills, and Abilities

• Excellent interpersonal communication and customer service skills, and good telephone etiquette.
• Must possess the ability to perform in a high-pressure environment, to organize and prioritize work, to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.
• Schedules appointments including follow up and referral appointments. Completes requisitions for tests, as applicable
• Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care, posts time of service (TOS) payments, collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.
• Participates in meetings and on committees as needed or assigned.
• Supports organization initiatives related to new technology, clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Prepares, updates, and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients' medical record.
• Takes personal responsibility for the neat appearance of the work location to include front office, reception area, break room and other assigned areas assuring each area represents MedStar Health in a positive manner.
• Answers the telephone in accordance with the policy and service expectations, provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures.
• Participates in multi-disciplinary quality and service improvement teams.
• Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience.
• Requires knowledge of medical terminology and effective oral and written communication skills.