Patient Procedure Scheduler - Full Time, Days

• Order and coordinate delivery of special supplies and equipment, as necessary
• Enter procedure/surgery information and update/inform physicians of schedules per protocol
• Work collaboratively with physicians and staff members to schedule surgeries in Op Time
• Provide pre appointment instructions, directions and messages per protocol
• Communicate with patients and inform them of any schedule changes
• Schedule procedures/surgeries based on preapproved guidelines and protocols
• Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Schedule Anesthesia for surgery, as necessary and per protocol
• Enter vendor information and supply into Vendormate system
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
• Provide reminder calls for all surgeries prior to surgery date

• Ability to balance multiple priorities and effectively handle challenging situations
• Experience in Epic-OP Time (Epic operating room scheduling module) and Vendor mate preferred
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Knowledge of medical terminology required
• Ability to use personal computers and select software applications
• Communicates effectively and professionally with patients, visitors, physicians and co-workers.
• Associate or Bachelor’s Degree preferred; High School Diploma required
• Excellent verbal communication skills
• Successful completion of Cadence Scheduling system training

Position Details

• Unit/Department:General Surgery Clinic
• Job Type/FTE: Full-time
• CBA Code: Non-Union
• Shift: Days, 8-Hr Shift (Monday - Friday)

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