Patient Experience Specialist - Medical Billing - Remote | Wfh

Are you passionate about making a positive impact in the world of healthcare? We are seeking a dedicated individual to serve as a Patient Experience Specialist. In this exciting role, you will be the voice of the patient, actively sharing insights and feedback to enhance patient experience and contribute to improving our processes.
What You'll Do
Collaborate closely with various teams, including AR Management, Charge Review, and Payment, to support the patient revenue cycle and streamline internal operations.
Engage in patient soft collection activities, demonstrating your caring approach by initiating courtesy calls to address outstanding balances.
Foster strong relationships with clients and third-party partners, ensuring seamless communication and collaboration.
Review and process patient statements meticulously, maintaining accuracy and attention to detail.
Be the empathetic voice on the other end of the line, answering patient and client calls, and providing thoughtful solutions and support.
Be the go-to problem solver for patient inquiries and concerns.
Handle patient credit card transactions professionally and securely using multiple processing terminals.
Who You Are
You find fulfillment in helping others and are driven by finding solutions.
Your communication skills are top-notch; you're compassionate, courageous, and excel at building authentic relationships.
Curiosity is your middle name – you're not afraid to challenge the status quo to make things better.
You're motivated, ambitious, and thrive in an independent work environment.
Lifelong learning is your passion, and you're excited to become a subject matter expert over time.
Your determination knows no bounds – the success of patients, clients, colleagues, and the healthcare community at large fuels your drive.
You take your commitments seriously and are known for keeping your promises.
Initiating impact comes naturally to you; you're proactive and consistently drive results.
You value diverse perspectives and actively seek out the best solutions for the team, clients, and patients.
Skills That Set You Apart
Confidently handle a high volume of phone calls, putting your communication skills to great use.
Explain complex information in a simple, understandable manner to patients.
Adapt quickly to meet and exceed patient and client expectations.
Assess patient challenges with ease and provide aligned solutions.
Cultivate trust-based relationships effectively.
Demonstrate commitment to achieving and delivering results.
Put the customer first, proactively meeting their needs.
Apply critical thinking to solve complex problems and address root causes.
Embrace change and contribute to advancing work and projects.
Dedicate yourself to continuous self-improvement.
Experience Requirements
A minimum of one year of experience in medical billing (Patient accounts receivable and phone call experience preferred, but not required).
Strong computer skills and comfort with new technology.
What's In It For You
Enjoy excellent healthcare insurance coverage (we pay 90% of the premium for you!).
Secure your future with a 401K and employer matching.
Embrace a healthy work-life balance with generous Holiday/PTO/Sick Time benefits.
Experience the flexibility of a comfortable schedule and work environment.
Show off your style with some really cool t-shirts!
Ready to embark on this exciting journey with us? Join our team and be a part of shaping the future of healthcare! Apply now to make a meaningful impact while enjoying a supportive and engaging work atmosphere.
Employment Type: Full-Time
Salary: $ 17.00 24.00 Per Hour