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Billing Specialist Jobs

Company

DocuSign
Address , Washington
Employment type
Salary $26.39 an hour
Expires 2023-10-25
Posted at 9 months ago
Job Description

Company Overview


DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.


What you'll do


As a Billing Specialist, you are responsible for ensuring accurate and timely billing of our customer accounts. Critical components of this job include sales contract review for billing and revenue implications, contract entry into the billing system, and invoice creation and analysis. A strong foundation and experience in working with billing and/or financial systems is essential. In addition, this position will require great attention to detail and the ability to deliver results under deadlines. This role works as a member of the Accounting team, and collaborates closely with Sales, Revenue, and the wider Accounts Receivable team.

This position is an individual contributor role reporting to the Billing Supervisor.


Responsibility

  • Work with other departments on the development and implementation of improvements to billing and accounting systems
  • Drive process improvements including working with business partners and other departments
  • Support audit requirements on a quarterly basis
  • Work across departments to research and resolve escalated customer disputes and exceptions on billings
  • Address and handle non-standard, complex billing, specifically including Professional Services billing
  • Ensure that billing is set up to meet Revenue Recognition and other Accounting Policies
  • Perform special projects as requested
  • Review contracts and ensure customers are properly set up and invoiced in the billing system


Job Designation


Remote:

Employee is not required to be in or near an office frequently

and works from a designated remote work location for the majority of the

time.


Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.



What you bring


Basic

  • 4+ years of broad experience within accounting and billing environment
  • Bachelor’s degree and/or Accounting qualifications


Preferred

  • Strong experience with Microsoft Excel and Word
  • Experience with NetSuite or other large ERP systems
  • Oral and written communication skills to interact with upper levels of management
  • Experience with Zuora or other large billing systems
  • Ability to work in multiple systems and quickly move from one system to another
  • Ability to function independently as well as with a team effectively
  • Ability to discern alternatives and make objective recommendations
  • Ability to effectively work with other business groups to accomplish goals
  • Interest and aptitude to work with high volume of data processing
  • PC proficient
  • Well-developed problem-solving and analytical skills
  • 2+ years of broad experience within accounting and billing environment at a software company or in a subscription billing environment
  • Excellent communication skills in dealing with internal and external customers
  • Ability to thrive in a fast-paced, dynamic setting
  • Understanding of GAAP and Audit concepts and requirements


Wage Transparency


Based on applicable legislation, the below details pay ranges in the following locations:

California: $28.94/hour - $40.85/hour base salary

Illinois and Colorado: $26.39/hour - $34.29/hour base salary

Washington and New York (including NYC metro area): $26.39/hour - $37.63/hour base salary

This role is also eligible for bonus, equity and

benefits.



Life at DocuSign


Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.


Our global benefits

Paid time off

Take time to unwind with earned days off, plus paid company holidays based on your region.

Paid parental leave

Take up to six months off with your child after birth, adoption or foster care placement.

Full health benefits

Options for 100% employer-paid health plans from day one of employment.

Retirement plans

Select retirement and pension programs with potential for employer contributions.

Learning & development

Grow your career with coaching, online courses and education reimbursements.

Compassionate care leave

Paid time off following the loss of a loved one and other life-changing events.