Patient Education Consultant Jobs

• Meet or exceed established performance expectations
• Manage and respond appropriately to any patient feedback or objection, both positive and negative, regarding the product, their financial responsibility and required paperwork
• Other duties as assigned
• Review, complete and submit required paperwork with patient and answer questions
• Contact patients within service levels expectations to schedule and complete trainings and demonstrations
• Provide clear verbal instruction while conducting the demonstration or training with patients and caregivers; modifying the interaction to their specific situation to ensure the training/demonstration approach meets the patient’s individual needs (utilize adaptive technique when needed)
• Ensure appropriate preparation for all trainings and demonstrations including finalizing and confirming appointment details with the patient, ensuring that you have all equipment, supplies, documentation, and accessories necessary to effectively complete the training or demonstration
• Responsible for direct sales to patients which includes providing a clear and thorough explanation of the patient’s financial responsibility for the product, insurance coverage and finalizing the sale
• Maintain compliance with all appropriate regulatory requirements including HIPAA
• Effectively use translation tools for patients where English is not their first language
• Work collaboratively with territory partners to facilitate completing of orders, which may include but not limited to collection of a signature on a prescription or other documents required for insurance requirements
• Educate the patient and/or caregiver in all aspects of device use, including donning and doffing of garments, use of controller, following prescribed protocol and initiating a therapy session
• Travel up to 80% within assigned territory
• Identify, escalate, and communicate problems, questions, or additional patient support needs to appropriate department for follow up

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role

Preferred:

• Health related certification
• Medical device or healthcare industry experience

• Ability to stay focused and organized to complete assigned tasks
• Ability to be self-directed and work independently to overachieve results
• Ability to work remotely and travel to patients in a home, clinic or virtual environment
• Strong critical thinking and decision-making skills in healthcare related situations
• Technology savvy to efficiently complete paperwork, update records and communicate progress
• Strong interpersonal communication skills including the ability to empathize with patients and caregivers
• Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
• Ability to lift 20 pounds on a regular basis
• Able to apply new information received via online learning modules, virtual or in-person interactions to enhance the patient experience
• Skilled in teaching others
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills - proactive and efficient in scheduling and managing multiple appointments

• Listening
• Influencing
• Time Management
• Patience
• Empathy
• Communication
• Critical Thinking
• Detailed and Accurate
• Conflict Resolution
• Problem Solving
• Independent Decision Making
• Adaptability