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Patient Admitting Specialist – Primary Care (North Palm Canyon)

Company

Eisenhower Health
Address Rancho Mirage, CA, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-09-21
Posted at 8 months ago
Job Description
  • Essential Responsibilities
  • Reports to
  • Blood Borne Pathogens
  • Qualifications
  • Job Objective
  • Ages of Patients
  • Supervises
  • Minimal/Moderate Potential
  • Geriatric
  • Customer Service – Ensures that all patients have a satisfying registration experience and are provided with choices, option and counseling to assist them in making their healthcare decisions
  • The position is responsible for ensuring that all patients have an accurate and comprehensive scheduling, and registration experience in the office
  • Neonate/ Infant (as appropriate for department)
  • Supervises expand_more Supervises
  • Accurate Registrations – Ensures accurate, comprehensive registrations of patients
  • Adolescent (as appropriate for department)
  • Not Applicable
  • Adult
  • Minimal/Moderate Potential
  • Qualifications expand_more
  • Geriatric
  • Adolescent (as appropriate for department)
  • Reports to
  • Ages of Patients
  • Adult
  • Blood Borne Pathogens expand_more Blood Borne Pathogens
  • Pediatric (as appropriate for department)
  • Pediatric (as appropriate for department)
  • Ages of Patients expand_more Ages of Patients
  • Supervises
  • Neonate/ Infant (as appropriate for department)
  • Accurate Insurance – Ensures accurate patient insurance information is recorded including verification of eligibility and benefits
  • Blood Borne Pathogens
  • Reports to expand_more Reports to
  • Point of Service Collections – Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service
  • Job Objective expand_more Job Objective: A brief overview of the position.
  • Supervisor, Manager, Director, CAO
  • Not Applicable
  • Supervisor, Manager, Director, CAO
Qualifications
  • N/A
  • Experience
  • Preferred: Previous experience in Healthcare setting and/or Customer Service Experience
  • Education
  • Preferred: High School Diploma/GED or equivalent work experience
  • Licensure/Certification
  • Preferred: Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices
  • Essential Responsibilities expand_more
Essential Responsibilities
  • Confirm all insurance information is accurate and up to date
  • Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
  • Successfully completes all required training, orientation, and competency courses on timely basis.
  • Maintains and practices professional boundaries with all patient interactions.
  • Performs daily cash balancing per department guidelines
  • Ensures all patient access paperwork per policy, including regulatory forms, insurance verifications and signatures required to perform service are collected and complete.
  • Demonstrates a basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information.
  • Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service
  • Properly completes check in process and/or verifies e-Check in is complete
  • Scan photo ID and insurance card
  • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
  • Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration. Demonstrates and maintain all other departmental accuracy and productivity standards.
  • Registers patients following standard work and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
  • Performs other duties as assigned.
  • Properly identifies patients by using two patient identifiers and proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
  • Provides accurate cash price/quote to self-pay patients.
  • Properly greets patients.
  • Responsible for collecting and routing incoming faxes and messages, per specific clinic guidelines.
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Ensures compliance with department specific guidelines and competencies.
  • Ensures that all patient complaints or concerns are handled using the appropriate chain of command.
  • Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.
  • Collects co-pay/deductible/form fees or any appropriate estimates and provide patient with receipt of payment.
  • Follows the identified dress code and safety protocols to ensure patient and employee safety.