Patient Account Representative Customer Service / Collections

Come Join Our Team and Grow Your Career!

Vancouver Clinic is seeking a full-time Patient Account Representative to join our Customer Service and Collections team within the Patient Financial Services department. This position is located at our Park Plaza administrative location.

To be successful in this role you must be a proactive problem solver, foster teamwork and trust, be able to prioritize, remain organized, and maintain a positive attitude in a fast-paced work environment!

Responsible for working accounts to fully support the patients' needs. Maintains Self-Pay A/R at acceptable aging levels by prompt follow-up on accounts. Provide information over the phone for all patients billing questions directed to the central business office. Review account credit balances for possible refunds.

ESSENTIAL FUNCTIONS And RESPONSIBILITIES

• Identify delinquent accounts and contact patients to negotiate a payment plan.
• Thoroughly and timely work accounts in work queues as defined by policies and procedures.
• Maintain basic understanding and knowledge of health insurance plans, policies and procedures.
• May review returned mail to skip trace.
• Respond to any correspondence attached to patient statements.
• Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.
• Provide quality customer service and resolution to callers' concerns.
• Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
• Process bankruptcy and probate accounts.
• Respond to collection agency correspondences and agency assignment paperwork.
• Evaluate patient eligibility for financial assistance adjustment.
• Responsible for correctly identifying and updating various types of insurance entry information.
• Answer calls and responds to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
• Make suggestions on improving Clinic procedures to improve billing accuracy and collections.

Skills And Abilities

• Accurate 10 key by touch and familiarity with Microsoft Word and Excel.
• Excellent organizational skills required.
• Demonstrated customer service expertise.
• Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.
• Keyboarding minimum 40 wpm.
• Must be a proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing, organizing, planning, communication and staying on track.
• Knowledge of private billing and collections regulations experience preferred.
• Excellent verbal and written communication skills, and extensive hands-on computer background.
• Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.

Education And Experience

• Customer service experience required, preferably in a healthcare setting.
• Minimum of one year experience in health care accounting within a medical office required.
• High school diploma or equivalent.

Pay Range

$18.66 - $26.12

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.