Patient Access Specialist - Greenville

ECU Health
About ECU Health
ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.
The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.
Position Summary
This position is a key support resource for the Patient Access Services Administrator and PAS Corporate Services Department. The Patient Access Specialist has advanced knowledge of Revenue Cycle functions and can provide leadership guidance in the absence of a supervisor or manager and works directly with the PAS Data Quality and Training teams to ensure that regulatory, divisional and organizational goals are met.
Responsibilities

• Coordinates best practice standards for scheduling, registration and insurance verification functions.
• Leads internal projects, committees and efforts to ensure CMS requirements are met for:
• Serves as corporate subject matter expert for implementing Patient Access initiatives across ECU Health facilities and will work with cross functional teams to meet defined objectives.
• Participates in Quality Improvement and Patient Safety initiatives.

Important Message from Medicare (IMM)
Medicare Outpatient Observation Notice (MOON)
Advance Beneficiary Notice of Non Coverage (ABN)
HIPAA Privacy Practices (NPP)
Emergency Medical Treatment and Labor Act (EMTALA)
Advance Directives
Medicare Secondary Payer (MSP)
501r Pricing Transparency

• Ensures consent and documentation compliance as required by regulatory agencies and insurance companies.
• Provides educational in-services to PAS and interdisciplinary leadership.
• Performs analytics and identifies trends or anomalies.
• Coordinates collaborative working relationships.
• Supports annual patient access goals that align with business objectives of ECU Health, tracks and measures monthly results; communicates issues quickly and works with Administrator to assist in achieving financial targets.
• Serves as a cross-functional member of the team providing direct leadership support to staff in the absence of a manager or supervisor and can supplement frontline operations workforce as needed.

Minimum Requirements

• Master's Preferred
• Advanced proficiency in using MS Office Suite applications
• Bachelor's degree is required (Business Administration, Healthcare Technology, Public Health or similar degree)

Other Information

• Full time, benefits eligible position
• Days, M-F, 8-5PM – Flexibility depending on travel to locations
• This position is onsite. It requires travel to all regional clinics.

General Statement
It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.
We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.
Contact Information
For Additional Information, Please Contact
Gwen, Interim Talent Acquisition Consultant
ECU Health Talent Acquisition
Email: [email protected]