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Patient Access Specialist - Clinic

Company

Froedtert South
Address Kenosha, WI, United States
Employment type FULL_TIME
Salary
Category Hospitals and Health Care
Expires 2023-06-20
Posted at 11 months ago
Job Description
  • Executes pre-arrival registration by adhering to registration standards
  • Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
  • Manages and resolves assigned departmental WQs
  • Experience in a health care business or receptionist environment.
  • MINIMUM EDUCATION REQUIRED
  • Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
  • Experience in patient registration, insurance verification and health insurance plans.
  • POSITION PURPOSE
  • PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
  • A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.
  • Familiarity with internet, email and Microsoft office.
  • Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivity
  • Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
  • 6 months – 1 year
  • High School or GED
  • KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  • Excellent computer and customer services skills.
  • Proficient use of healthcare software utilizing established standards
  • Schedules, reschedules and cancels patient appointments
  • LICENSES / CERTIFICATIONS REQUIRED
  • Performs check-in/check-out functions for patient appointments
  • Effective written and verbal communication skills required.
  • Performs manages care referrals and prior-authorizations functions
  • MINIMUM EXPERIENCE REQUIRED
  • Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
  • Accurately identifies and enters patient’s insurance coverage


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