Patient Access Specialist- Call Center (40 Hours)

Job Title: Patient Access Specialist I

Non-Exempt

Job Code: 170382

Primary Purpose

The Patient Access Specialist I is primarily responsible successfully managing large amounts of inbound and outbound calls. The Patient Access Specialist I ensures all pertinent medical information and care needs for patients are identified, documented and communicated to the provider. Collection of accurate demographic and insurance information from patients is equally important to facilitate a successful patient revenue cycle. Based on the operations, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Access Specialist I is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations. The Patient Access Specialist I is always responsible for creating a positive impression with patients, family members and other callers.

Education

Minimum: H.S. Diploma/GED

Desired: Medical Office Experience

Years Of Experience

Less than 3 years of experience in a medical practice, customer service or revenue cycle department

Required Skills And Knowledge

• Extensive knowledge of insurance plans accepted by SEP.
• Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
• Must utilize resources wisely.
• Knowledge of current practice management and electronic medical record systems (training provided).
• Extensive knowledge of referral process for insurance plans accepted by SEP.
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
• Must respond and follow through to requests from customers promptly.
• Must work carefully and precisely with attention to detail.
• Demonstrated ability to work successfully in a team-based, decision-making culture.
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
• Cooperates with other departments and work groups.

Licenses And Certifications

Minimum: N/A

Desired: N/A