Patient Access Scheduler-Full Time

Answers all inbound telephone calls in a professional customer friendly, timely, and efficient manner. Identifies self to the caller in a manner to be directed by your manager which will include a process known as AIDET. An acronym for: Acknowledges the customer, introduces self, and provides time expectation, full explanation of procedure and process, thanking the customer for choosing Jennie Stuart Health.

Works diligently with the referring physician, staff and the patient to schedule the procedure as expeditiously as possible.

Presents neat appearance in proper attire as required by policy. Wears at all times JSMC ID Badge.

Competently schedules for all calls / requests received into the scheduling department. Ensures that all required / pertinent patient information is obtained to complete a request; Such as patient name, DOB, current address, current phone number, insurance type, diagnosis and ordering physician. Request a copy of the patient orders as well as a copy of the patient’s insurance card (front and back) from the referring physician’s office. Verify with the provider's office if the patient was involved in an MVA or if the visit is Workman’s Comp related. If so, we are to collect the information needed for those claim types.

Reviews all outpatient requisition orders, plus any pertinent and/or required information to complete the scheduling request. If needed consults with the technologist, radiologist or attending physician if further order clarification is needed. Also consult with the technologist / modalities / and radiologist in a timely manner about add-on procedures as needed.

Demonstrates competency with the required scheduling systems in use to meticulously schedule testing and procedure in a timely, correct, and appropriate manner.

Complies with HIPAA, protecting patient privacy at all times.

Demonstrates the ability / desire to allow for training to be crosstrained in patient registration and other patient access areas and the willingness to backfill shifts as needed.

Completes all work before leaving shift or makes arrangements with management to direct needs for the department.

Participates in orientation and training of new employees and office personnel.

Uses time wisely. Remains consistently productive at all times.

Refrains from texting, internet viewing, and personal phone calls during on duty hours. Takes care of all personal communications during allotted staff breaks.

Assesses work area environment for any patient / visitor / employee safety hazards. Reports all safety issues immediately.

Keeps work area neat, clean, and clutter free. Assures all patient information is protected / stored safely away at end of day. Assures scheduling area remains secure at all times.

Maintains needed supplies and keeps adequate level.

Attends required monthly departmental meetings. Completes all required in-services within allotted time frame.

Under the direction of department management completes all other duties as assigned.

Consistently practices and possesses solid understanding of system updates and changes to ensure limited to no errors being made.

Required Skills

Minimum Education: High School Graduate or equivalent. Medical administrative certificate preferred.

Required Skills: Must have very good computer skills and proficiency with word processing and other software programs. Knowledge of ICD 9, 10, and CPT Coding. Must have excellent customer service skills and excellent telephone etiquette.

Required Experience

Minimum Work Experience: One year of experience in related medical setting required. Medical Terminology knowledge very helpful.