Patient Access Manager - New England

The Patient Access Manager reports to the Executive Director, Market Access Patient Support and will be a key member of the organization supporting the company’s efforts related to this product as well as future products.
The Patient Access Manager (PAM) will be responsible for supporting and maintaining patient support services that maximize access to our product for patients to whom it has been prescribed. The PAM will execute pre-defined strategies to address patient access needs and support the identification of access barriers through this work. The PAM will also play a customer-facing role and work closely with our Directors of National Accounts (DNAs) and the field sales team to support the needs of healthcare providers and patients as it relates to the post-prescription access to the product. The PAM will work with their leadership, Marketing, Medical, Compliance, and other colleagues to identify, design, revise, and roll out patient access materials as needed or improve existing materials.
The PAM will have an opportunity to collaborate with stakeholders across the company, influence the development of the Market Access organization and Direct patient support program.
WHAT YOU’LL BE DOING:
Essential functions include, but are not limited to:

• Building internal, cross-functional relationships with internal business units as needed, including but not limited to Marketing, Sales, Medical Affairs, Compliance, and other business units, as necessary.
• Willingness and ability to manage virtual interactions with healthcare providers, pharmacies, and internal cross-functional partners.
• Collaborate on the development and maintenance of PAM training content, including messaging for field interactions.
• Liaise with medical offices and targeted pharmacies as necessary to educate and train on the product, and answer questions as appropriate to keep the patient journey on-track.
• Serve as the primary point of contact for field sales regarding patient access questions/issues.
• Abide by reasonable and lawful healthcare provider confidentiality and or safety requirements, as applicable.
• Willingness and ability to travel long and short distances domestically to visit provider offices, pharmacies to attend customer meetings, industry conferences, and other regional meetings or events where customers will be present in order to answer customer questions around patient access and payer coverage. (Up to 50% travel, depending on location).
• Monitor status of the prescription drug coverage process by partnering with pharmacies to triage, troubleshoot and resolve initial and ongoing issues (step-edits, prior authorizations, denials, appeals, medical exceptions, and reauthorizations.
• Building external relationships with pharmacies, patients, healthcare providers, medical office staff, and caregivers.
• Review and provide oversight of the patient prescription journey.
• Execute the company’s patient support programs, after the prescription has been written. Activities may include helping to identify and provide information to help resolve issues with payers and/or the pharmacy.
• Partner with internal Safety and Pharmacovigilance stakeholders to report adverse events and product complaints through documented process.
• Report weekly changes in patient status, overall trends, successes, or roadblocks; suggest and execute appropriate, compliant action in response.
• Other related functions or duties which may be assigned from time to time at company discretion.
• Become familiar with and abide by company policies and standard operating procedures.
• Engage with Market Access team, and Regional Sales Directors (RSDs) to ensure current and accurate communication on the status of the patient journey.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• 3-5 years of healthcare or pharmaceutical experience; 1-2 years of field sales, field reimbursement management, and customer facing experience.
• Bachelor’s degree, with advanced degree or experience in the healthcare field required.

TECHNICAL SKILLS

• Ability to exercise good judgment and demonstration of successful working relationships with patients, healthcare providers, third party vendors, and other stakeholders.
• Experience working closely with field organizations, serving programs to support healthcare providers and their patients.
• Keeps current, and develops deeper and broader experience, in own functional area.
• Demonstrates appreciation for diversity of perspectives and approaches among peers.
• Strong track record of success in the pharmaceutical industry; experience in product support, and pharmacy benefits. Experience in dermatology is preferred.
• Ability to manage a case load independently.
• Self-starter who can thrive in a competitive and fast-paced or high-pressure environment, who is able to effectively prioritize, balance multiple tasks, and work independently.
• Robust knowledge of pharmacy access dynamics.
• Understanding of U.S. biopharmaceutical Regulatory/Legal review process and Compliance landscape.
• Is open to and actively solicits feedback on performance and skill development needs.

PERSONAL SKILLS REQUIRED

• Technical & Business Expertise
• Good attendance and promptness
• Educated decision-making
• Ability to achieve results
• Exceptional communication skills, with the demonstrated ability to communicate effectively with diverse internal and external customers
• Ability to self-manage in a remote environment
• Collaboration & Teamwork

BENEFITS OF JOINING OUR TEAM

• Competitive 401(K) matching
• Flexible time off: we care about our employees and encourage a balanced lifestyle
• Comprehensive medical benefits: we value access to healthcare for our patients as well as our employees