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Patient Access Liaison Jobs

Company

Horizon
Address , St. Louis, Mo
Employment type FULL_TIME
Salary
Expires 2023-10-06
Posted at 9 months ago
Job Description
At Horizon Therapeutics, we define success by the number of lives touched, lives changed, and lives saved. Our global biotechnology company is made up of agile, out-of-the-box thinkers with a focus on delivering breakthrough medicines to those living with rare, autoimmune, and severe inflammatory diseases. This is the heart of our global mission. Start a career that enables you to live up to your potential and help others live up to theirs. Join us.
The exceptional support we provide patients and communities equally extends to our employees. We offer industry-leading and award-winning benefits, compensation and rewards programs that positively impact all areas of our employees’ personal and professional lives.
Position Summary
The Patient Access Liaison (PAL) is a field-based position that will provide logistical, non-medical educational assistance to patients and caregivers as well as office and site of care staff, including physicians, nurses, office managers and executives. The PAL works in a highly visible, strong team environment to provide exceptional customer service on all levels. Specifically, listen to patients, interpreting their specific needs and providing friendly, professional and well-informed answers to their non-medical, logistical questions. The PAL will work with the patient to educate on next steps required to gain access to therapy. The PAL will also work to maintain relationships with patients and families, and by extension physicians and their staff and cross-functional partners to support ongoing compliance with therapy. Strong knowledge of access and reimbursement for buy and bill/infused pharmaceutical products is required. The PAL will work with numerous internal teams, including Market Access, Medical Affairs, Advocacy, Marketing, and Regional Business Liaisons to facilitate and improve patient access to insurance, medications, financial support, resources and more.
Responsibilities
  • Work closely with the Horizon cross functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors
  • Educate the physician office and/or SOC on UPLIZNA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
  • Educate the patient on UPLIZNA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
  • Provide information on co-pay assistance programs, national foundations and free drug programs by sharing information to patients as appropriate and needed
  • Investigate access challenges pre and post-infusion
  • Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in person connections
  • Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements
  • Provide access and reimbursement education based on the enrolled patient’s UPLIZNA benefits to physician offices and sites of care
    • Educate the physician office and/or SOC on UPLIZNA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access
  • Partner with Safety and PV and report AE’s and product complaints through medical information.
  • Secure written or electronic HIPAA consent to Horizon By Your Side for patients in the assigned geography
  • Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate
Qualifications and Skills Required
  • Excellent written and verbal communication skills.
  • Familiarity with HIPAA guidelines and FDA requirements.
  • Potential for up to 50% travel, including some overnight and weekend commitments.
  • Ability to handle difficult patient cases and resolve hurdles.
  • Strong interpersonal skills.
  • Familiarity with and Adherence to internal and OIG Compliance guidelines a must
  • Strong analytical skills and ability to report on meaningful activity in the region.
  • Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
  • Bachelor’s Degree required.
  • Professional, proactive demeanor.
  • Orphan or Rare disease experience.
  • Ability to work in team environment and manage communication with case Liaisons and sales reps.
  • Proficient in Microsoft Office.
  • Nursing or other clinical background preferred.
  • Scientific background and ability to learn product and disease information.
  • 5+ years of field-based experience in patient services, reimbursement, medical affairs, or account management required.
Travel Requirements:
  • Ability and willingness to conduct field travel, as well as to travel to company meetings, client sites, etc. including overnight travel (~50%)
Our Values
  • Transparency: We value collaboration. Trusting teach other and tackling tough challenges can make a powerful difference.
  • Growth: We fiercely innovate and evolve to better ourselves, our communities and our patients.
  • Accountability: We do what’s right for our patient communities through quality decisions and owning our successes and failures.
These three values come to life through our five Leadership Expectations that apply to all Horizon employees
  • Embrace Diverse Perspectives: Welcome others with a respectful attitude; integrate diverse perspectives into ways of working
  • Develop Talent: Provide feedback, coaching and mentorship to help others be more effective in their role
  • Exhibit Intellectual Curiosity: Seek to understand what you do not know; ask the right questions of the right people and sources
  • Ensure Accountability and Courage: Step up to address difficult issues and hold self and others accountable to commitments
  • Enterprise Mindset: Look beyond one’s team, brand or function to see the broader company and external perspective
#LI-Remote
At Horizon, we know that disease does not discriminate. We embrace the bold ideas of one another, foster a sense of belonging, and value inclusion. We attract and develop diverse talent because we believe that when people from different backgrounds and life experiences come together, we make lives better.
Horizon intends that all qualified applications are given equal opportunity, and that selection decisions be based on job-related factors. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristics protected by law.