Part-Time Front Desk Agent - Embassy Suites Denver Downtown

The Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality!

Un-conventional (Location and Look)

Approachable (Upscale Unexpected Service)

Down to Earth (LEED and ELP Certified for sustainability efforts)

Truly Colorado (Our Vibe)

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEED™-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team!

Submit your resume and application today!

Rooms – This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation.

Employee Benefits

• 401(k) with Employer Matching
• Hotel Discounts (Both Hilton & Sage Portfolio)
• Discounted On-Site Downtown Parking
• Discounted RTD EcoPass

Sage Values & Culture At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be fluent in oral and written English.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to read written communiques and monochrome computer screen.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Mobility - must be able to reach all areas of hotel to assist clients.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Departure Restaurant + Lounge, one of America's hottest Asian restaurants is currently hiring a Line Cook. Floating atop the landmark Meier & Frank Building, Departure's ambitious menu captivates diners with its' masterful remix of authentic coastal cuisines. From street food-styled starters to meal-sized classics, rice and noodle specialties to market-fresh sushi, Departure embraces the bounty of the Pacific Northwest and uses the freshest ingredients to deliver the fiery flavors of the Far East.

As part of Sage Restaurant Group, we focus on building "independent" restaurants and lounges bordering our hotels in prime locations. We connect with the people that live and work in the communities we serve by providing highly designed, innovative, locally focused food and beverage experiences. Surrounded by farms, forests and the ocean, Portland is one of America’s booming food cities with year-round Farmers’ markets and artisans creating and making some of the most delicious goods in America.

Join our fun, exciting, and fast-paced staff at one of the best restaurants in town.

Line Cook ensure proper service from the front line through quality control, training of line cooks and ensure proper sanitation levels.

• Note any out-of-stock items or possible shortages.
• Monitor the equipment maintenance and kitchen "clean as you go" policy to ensure strict adherence.
• Note any out-of-stock items or possible shortages.
• Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers.
• Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.
• Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables.
• Check pars for shift use, determine necessary preparation, freezer pull and line set up.
• Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs.
• Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP.
• Start food items that are prepared ahead of time, making sure not to prepare more than estimated needs.
• Return all food items not used on next shift to designed storage areas, being sure to cover/date all perishables.
• Monitor the line set up prior to all meal functions to ensure maximum efficiency during meal periods.
• Assist in keeping buffet stocked.
• Assist in keeping buffet stocked.
• Check pars for shift use, determine necessary preparation, freezer pull and line set up.
• Date all food containers and rotate as per the SOP, making sure that all perishables are kept at proper temperatures.
• Check all items against the recipe cards, verify that use records are followed for all items served and that food is presented in an efficient, quality manner.
• Assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per SOP.
• Prepare food of consistent quality following recipe cards and production and portion standards, per dupe from servers.

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Knowledge of cooking and the practices and procedures of a kitchen in order to perform non-repetitive analytical work.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to hear equipment timers and communicate with other staff.
• Must be able to see that product is prepared appropriately. Lifting, pushing, pulling and carrying.
• Continuous standing -during preparation, during service hours or during expediting, usually all day.
• Periodic climbing required.
• Bending of the knees does become necessary when using the lower oven for cooking, 5-10 times a day.
• Mobility -full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
• Lifting, pushing, pulling and carrying Position regularly involves lifting food cases and metros weighing up to 70 lbs. Items include food, small equipment -75% of the time.
• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.

Environment

Inside 95% of 8 hours. Going in the freezer temperatures can be -10 degrees. On the front line, temperatures can be over 100 degrees.

Departure is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, Departure offers perks that are comparable to progressive employers.

• 401k matching for all our associates.
• Many other perks, benefits & discounts for all our associates!
• Hotel discounts at marriott.com.
• Medical, Dental, Vision and more to all full-time associates.
• All associates can enjoy our complimentary cafeteria.
• $50 TriMet monthly subsidy!
• Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
• Save on your parking and public transportation costs by using our pre-tax savings account.

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Restaurant Group that await you.