Overnight Crew Member Jobs

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties And Responsibilities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Handle all front desk related activities including:
• Will occasionally encounter toxic chemicals during shift.
• New member sign-up.
• Take prospective members on tours.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Upbeat and positive attitude!
• Customer service background preferred.
• High School diploma/GED equivalent required.
• Must be able to occassionally lift up to 50 lbs.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Must be 18 years of age or older.
• Assist in maintaining the neatness and cleanliness of the club.
• Continual standing and walking during shift.
• Greet members, prospective members and guests, providing exceptional customer service.
• Ability to work 3rd shift (overnights).
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Basic computer proficiency.
• Punctuality and reliability is a must.
• Continual talking in person or on the phone during shift.
• Create a bank deposit for next day.
• A passion for fitness and health.
• Facilitate needed updates to member’s accounts.
• Close shift for that business day.
• Strong listener with the ability to empathize and problem solve.