Overnight Crew Member Jobs

Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties And Responsibilities

• Handle all front desk related activities including:
• New member sign-up.
• Facilitate needed updates to member’s accounts.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Check members into the system.
• Greet members, prospective members and guests, providing exceptional customer service.
• Assist in maintaining the neatness and cleanliness of the club.
• Take prospective members on tours.
• Close shift for that business day.
• Create a bank deposit for next day.

Qualifications/Requirements

• Upbeat and positive attitude!
• A passion for fitness and health.
• Basic computer proficiency.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service background preferred.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands

• Ability to work 3rd shift (overnights).
• Must be able to occassionally lift up to 50 lbs.
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.