Overnight Closer (Part Time)

Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties And Responsibilities

• Must be 18 years of age or older.
• Continual talking in person or on the phone during shift.
• New member sign-up.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Ability to work 3rd shift (overnights).
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• A passion for fitness and health.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Basic computer proficiency.
• Must be able to occassionally lift up to 50 lbs.
• Customer service background preferred.
• Handle all front desk related activities including:
• Create a bank deposit for next day.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Will occasionally encounter toxic chemicals during shift.
• Check members into the system.
• Assist in maintaining the neatness and cleanliness of the club.
• Take prospective members on tours.
• Close shift for that business day.
• High School diploma/GED equivalent required.
• Continual standing and walking during shift.
• Greet members, prospective members and guests, providing exceptional customer service.
• Punctuality and reliability is a must.
• Strong listener with the ability to empathize and problem solve.
• Upbeat and positive attitude!