Overnight Closer Jobs

Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Facilitate needed updates to member’s accounts.
• Check members into the system.
• Create a bank deposit for next day.
• Take prospective members on tours.
• Handle all front desk related activities including:
• Assist in maintaining the neatness and cleanliness of the club.
• New member sign-up.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Close shift for that business day.

Qualifications/Requirements

• Must be 18 years of age or older.
• Strong listener with the ability to empathize and problem solve.
• Punctuality and reliability is a must.
• High School diploma/GED equivalent required.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• A passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Customer service background preferred.
• Upbeat and positive attitude!
• Basic computer proficiency.

Physical Demands

• Ability to work 3rd shift (overnights).
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Will occasionally encounter toxic chemicals during shift.
• Must be able to occasionally lift up to 50 lbs.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.