Outlet Ambassador (Part-Time) Jobs

Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.

The Ambassador is expected to provide timely, courteous service with guest satisfaction to all Longboard Club guests as the primary goal. The Ambassador is also responsible for setting up their stations including opening, running, and closing side work. He/she must have an indepth knowledge of the specialty wine and cheese program. This includes assisting guests with the wine cruvinet system as well as servicing the PM cheese cart. The Ambassador is responsible for the general maintenance and cleaniness including clearing tables and providing exceptional customer service to all Longboard Club guests. As needed the Ambassador may also assist Longboard Club guests with general folio inquiries and support.

• Must be able to cross-train in other hotel related areas.
• Maintain the cleanliness of all areas of Longboard Club including furniture, and service areas in an organized manner.
• Must be of legal age to serve alcoholic beverages, according to local state laws
• Perform other duties as requested by management.
• Have a good foundation on fromage and current cheese offerings.
• Follow all cash handling policies, and prepare closing report for night audit.
• Assist in opening and closing side work as assigned.
• Replenish all towels and take special care of Longboard Club Cabana reservation guests.
• Attend all hotel required meetings and trainings.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• A min. of 2 years of high volume cocktail or full restaurant service experience
• Process credit card charges.
• High school diploma or equivalent and/or experience in a hotel or a related field preferred
• Assist guests with service requests when needed.
• Clear and clean tables when guests leave, return glasses to be washed.
• Must be able to maintain confidentiality of information.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Complete opening/closing checklist according to standards.
• Ensure overall guest satisfaction.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Responsible for promotion of specials and up selling.
• Flexible and long hours sometimes required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Fully comprehend and be able to operate all relevant aspects of the POS program.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest or operational needs.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must obtain a Liquor Comission Card prior to first day of training
• Ability to stand during entire shift.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Full knowledge of state liquor laws.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a friendly and warm demeanor at all times.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

The purpose of the Rooms Controller Agent Position is to increase guest preference of our hotel and Highgate Hotels brand. The Rooms Controller assigns hotel rooms to guests based on their reservation and unique requests and preferences. The Rooms Controller will maintain and manage the hotel’s inventory of guest rooms while supporting front desk operations with reservation and rooms related information. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums.

• Maintain a clean work area.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Monitor and manage hotel Room Type inventory, communicating concerns and identifying solutions.
• Perform other duties as requested by management.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• College course work in related field helpful.
• Manage Airline assignments and applicable pre reg/pre key.
• Communicate room’s challenges/inventory concerns to front office team on a daily basis.
• Answer incoming calls professionally and courteously.
• Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Maintain a warm and friendly demeanor at all times.
• Must be able to cross-train in other hotel related areas.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Be aware of all rates, packages and special promotions.
• Ability to occasionally stand during long periods of time.
• Review Guest Arrivals and Trace File daily, following through on guest requests and preferences.
• Manage discrepancies and queues quickly and efficiently.
• Follow all cash handling and credit policies.
• Must be able to show initiative, including anticipating guest or operational needs.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Monitor and respond to guest feedback via RealTime feedback and any other necessary feedback forums.
• Manage all Mobile Check In in timely and efficient manner.
• Run and complete credit limit report daily.
• Be familiar with hospitality terminology.
• Be aware of closed out and restricted dates.
• Serve as Front Office liaison with Sales and Convention Services to ensure successful execution of group arrivals.
• Customer Services experience required.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• High School diploma or equivalent required.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Assist management team with rooms related projects.
• Attend all hotel required meetings and trainings.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Computer experience required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Monitor and action Nor1 eStandby upgrade requests with intent to maximize hotel revenue.
• Experience with Opera required.
• Have knowledge of emergency procedures and assist as needed.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Experience in a hotel or a related field required.
• Assist callers with needs and requests without transferring whenever possible.
• Must be able to maintain confidentiality of information.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Flexible and long hours sometimes required.
• Have a complete understanding of House and guest room availability at all times.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Manage all Out of Order and Out of Service rooms.

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