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Order Writing Supervisor, Remote
Company | Masonite® |
Address | Wisconsin, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wholesale Building Materials,Motor Vehicle Manufacturing,Machinery Manufacturing |
Expires | 2023-07-10 |
Posted at | 11 months ago |
We heard you knock!
- Provide senior management with regular reports on status of performance and projects
- Establish relationships and communicate with customers at various levels as required
- Act as focal point for customer communications through order management, order-fulfillment, backorder discrepancies, customer complaints, and executing business priorities
- Ensure appropriate coverage and support to service our Customers and exceed their expectations at all times
- Motivate and lead the order writing team to work effectively and efficiently, creating standardization within the team and sharing best practices
- Ensure the daily operations and resolution of issues is addressed according to our Masonite Blueprint
- Set department targets & goals and ensure those targets & goals are met
- Follow all Company related safety/environmental rules and regulations
- Maintain appropriate Order Writing documentation to ensure ongoing Sarbanes Oxley (SOX) Compliance
- Change Agent
- Administer company policies and procedures as they relate to Order Entry, Customer Service, Logistics, Warranty, and Returns
- Accountable for the overall management and performance of the Order Writing team including selection, on-boarding, training & development, performance management, salary recommendations, employee relations, demonstrating leadership and modeling desired behaviors
- Associate Degree or equivalent experience required – Bachelor Degree preferred
- Business Knowledge: Extensive knowledge of Order Writing concepts and best
- Account Management: Manages customer expectations: Act as focal point for
- Change Management: Anticipates reactions of people to change in systems and business plans and plans accordingly. Recognizes own/teams reactions to change process; identifies early successes to maintain momentum; implements
- Leadership: Ability to foster a common vision which supports the organizations goals; perseverance necessary to focus on, and achieve long-term objectives; capability to orchestrate continuous change
- Problem Solving: Demonstrated ability to understand complex business issues
- Team Commitment: Proven success in building and leading teams, collaborating cross-functionally and managing diverse thinking
- 3-5 years of related experience with a minimum of 2 of those years at a
- Customer Focus: Anticipates Customer needs accurately by leveraging the voice of the Customer. Quickly establishes and maintains creditability with customers
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