Order Management Assistant Jobs

1st Shift, Monday-Friday

What Impact Will You Make in This Role?

The Order Management Assistant will gather all production information from customers and coordinate with the Order Management Specialist in scheduling any orders for fulfillment. This person will also communicate with customers on issues or items needed during production and coordinate with the production team to ensure deadlines are met.

You will...

• Gather asset tag, white glove, heat transfer, laser etching logo, and all other necessary information for production.
• Upload serial numbers associated with orders in the system.
• Perform other duties as assigned
• Serves as an escalation path for the Production Team to continue without many delays.
• Coordinate with the operations, parts, and sales teams to ensure proper inventory for parts fulfillment
• Place orders for heat transfers
• Assist and backup Order Management Specialist in other daily tasks
• Enters serial numbers and shipments for drop ship orders and/or warranty purchases
• Collect information from customers for our licensing and service requirements.

What will we give you for your hard work?

• Award winning work environment
• 11 paid holidays per year
• 80 hours Sick Time per year
• $18-19 an hour, depending on experience
• Excellent Paid Time Off policy
• 401(k) with generous company match and immediate vesting
• Quarterly Bonus potential
• Medical, Dental, Vision, and Voluntary Benefits
• 96 hours off per year for volunteer opportunities
• Development Reimbursement of $1000 per year

What Excellent Skills and Abilities Will You Possess?

• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Excellent time management skills with a proven ability to meet deadlines
• Expert technical skills with the ability to troubleshoot and assist and train others
• Ability to function well in a high-paced and at times stressful environment
• Ability to work independently
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail

What Are Our Values?

• Keep dreaming.
• Desire excellence.
• Build community.
• Carry passion.
• Be Vivacious.

What Education and Experience Levels Are We Looking For?

• Minimum 1 year of relevant experience required or a combination of education and experience highly preferred

What Do We Physically Require of You?

• Prolonged periods of sitting or standing at a desk and working on a computer

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