Order Management Assistant Jobs

1st Shift, Monday-Friday

What Impact Will You Make in This Role?

The Order Management Assistant will gather all production information from customers and coordinate with the Order Management Specialist in scheduling any orders for fulfillment. This person will also communicate with customers on issues or items needed during production and coordinate with the production team to ensure deadlines are met.

You will...

• Enters serial numbers and shipments for drop ship orders and/or warranty purchases
• Perform other duties as assigned
• Upload serial numbers associated with orders in the system.
• Coordinate with the operations, parts, and sales teams to ensure proper inventory for parts fulfillment
• Assist and backup Order Management Specialist in other daily tasks
• Collect information from customers for our licensing and service requirements.
• Place orders for heat transfers
• Gather asset tag, white glove, heat transfer, laser etching logo, and all other necessary information for production.
• Serves as an escalation path for the Production Team to continue without many delays.

What will we give you for your hard work?

• $19-20 an hour, depending on experience
• Quarterly Bonus potential
• 11 paid holidays per year
• Development Reimbursement of $1000 per year
• 401(k) with generous company match and immediate vesting
• 96 hours off per year for volunteer opportunities
• Award winning work environment
• 80 hours Sick Time per year
• Excellent Paid Time Off policy
• Medical, Dental, Vision, and Voluntary Benefits

What Excellent Skills and Abilities Will You Possess?

• Expert technical skills with the ability to troubleshoot and assist and train others
• Ability to work independently
• Ability to function well in a high-paced and at times stressful environment
• Excellent time management skills with a proven ability to meet deadlines
• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail

What Are Our Values?

• Keep dreaming.
• Be Vivacious.
• Build community.
• Carry passion.
• Desire excellence.

What Education and Experience Levels Are We Looking For?

• Minimum 1 year of relevant experience required or a combination of education and experience highly preferred

What Do We Physically Require of You?

• Prolonged periods of sitting or standing at a desk and working on a computer

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