Order Entry Clerk Jobs

Description

BE A MAKER

At Simpson Strong-Tie, there’s a common thread connecting the people who work here: the drive to make things better and figure out how to get it done. We call it the Maker mindset. For over 60 years, our employees have fostered a collaborative workplace where people are engaged in creative thinking from the first day on the job onward. No matter what role you’re in — from production, to sales, to engineering — you’ll contribute to the growth and success of the company by having a Maker mindset.

When you think of the best a family has to offer — support, collaboration and respect — that's what we value. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.

You'll work alongside talented, passionate, dedicated, humble and genuinely kind people who are all contributing to our shared mission: to provide solutions that help people design and build safer, stronger structures. It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.

YOU

You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an Order Entry Clerk, you will assist the Inside Sales department by data entering all email and faxed orders into the computer, then communicate with the customer on product availability and provide order confirmation. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU

WHAT YOU’LL BE DOING (% of Time)

Compile and sort emails and digital orders according to priority. Review orders for any deficiencies prior to entry; resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution. Verify customer information is correct. Input customer sales order by inputting alphabetic and numeric information into order entry screen. (80%)

Communicate with customers by email their order confirmation with unit price, shipping dates, and any anticipated delays. Inform shipping warehouse of pertinent information about the order when necessary. (10%)

Maintain and follow policy and procedures. Also maintain customer confidence and protect operations by keeping information confidential (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Attention to Detail: Ability to diligently attend to details and pursue quality in accomplishing tasks.
• Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine customer and internal correspondence.
• Accountability & Dependability: Able to consistently demonstrate reliable, punctual attendance.
• Associate degree (A.A.) or equivalent from a two-year college or technical school is preferred.
• Customer Focus: Ability to build and maintain customer satisfaction.
• High School Diploma or GED is required.
• Results Focused and Initiative: Ability to take initiative in a challenging, fast-paced environment. Anticipates and prevents future problems, takes charge to bring about change, and takes initiative with role.
• 1 year in data entry or related experience and/or training.
• Product Knowledge: Familiarity and basic understanding of product names. (Training in this area will be provided upon hire)

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This is a full-time, non-exempt position located in Riverside, CA.

RELOCATION

Relocation is not available for this position.

Pay

$17.55 - $21.92 / Hourly

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.

In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie’s drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates.

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