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Company | SonicJobs |
Address | Richmond, VA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-05-09 |
Posted at | 1 year ago |
Department Summary
- Demonstrating and coaching behaviors that ensure quality customer service;
- Supporting new employees through training and future development;
- Improving team and individual performance by working hands-on alongside the technicians;
- Managing fleet-related processes including vehicle maintenance and upkeep;
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards;
- Addressing escalated customer and/or employee issues.
- Training existing Installers/Technicians on changing processes, procedures and technologies;
- Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates and safely operate a motor vehicle;
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals;
- Ability to climb 40 Ft. ladder in a safe manner. Employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300 pound ladder or the 375 pound ladder. The fall protection equipment capacity is 310 pounds and the tools are 40 pounds;
- Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by direct reports;
- Ability to write reports and correspondence;
- Willingness to work flexible hours, including weekends.
- Excellent presentation, facilitation and communication skills;
- A strong competency in leading, developing, mentoring, and coaching;
- High School diploma, college degree preferred but not required;
- Performance bonus
- Complementary Dish Network programming
- Tuition reimbursement
- Medical, dental, vision
- Paid Time Off
- 401(k) with company match
- Profit Sharing
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