Hospital Operations Supervisor Jobs

The Hospital Operations Supervisor is responsible for leading the daily activities at a hospital-based Asset360 account, which includes delivering medical equipment to patient rooms and standby locations, retrieving soiled equipment, cleaning and processing equipment, conducting equipment tracking rounds throughout patient rooms and recording each activity. Responsibilities also include managing the medical equipment inventory, maximizing equipment utilization, in-servicing clinical staff and maintaining detailed customer records (billing information and other as appropriate). The Hospital Operations Supervisor may coordinate and supervise equipment management teams.

Knowledge and Physical Requirements

• Able to stand and walk for long periods of time.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as nights and emergency off-hours as required.
• 1 – 2 years in supervisor/management or customer excellence experience preferred.
• Able to lift and/or push 75 pounds.
• Business and financial management understanding to assist with contract management and account margin maintenance.
• Preferred knowledge of healthcare industry, including an understanding or experience with hospital medical equipment.
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
• Associate’s or Bachelor’s degree preferred or equivalent work experience.
• Valid driver’s license.

Behavioral Skills (How the jobholders must conduct themselves with other people.)

• Complies with patient privacy laws in all matters.
• Proactive and self-directed; exhibits strong problem solving skills.
• Responds positively to challenges and targets.
• Remains calm and self-controlled in the face of ambiguity and change.
• Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations.
• Demonstrates team orientation and shows respect for others.
• Organized; prioritizes to meet deadlines.
• Maintains and projects confidence, enthusiasm and a professional image.
• Assists with the creation of a positive atmosphere and work environment for team.
• Demonstrates strong communication and presentation skills (listening, writing and speaking).
• Flexible, coachable.
• Possesses quality orientation with a “get it right the first time” attitude.
• Effectively builds credibility and trust with customer administration, clinicians and staff.

Practical Skills (Tasks that the job holder must be able to do and demonstrate.)

• Promotes revenue growth, cost containment and expansion of services with customers.
• Performs other assigned duties.
• Demonstrates in-depth knowledge of medical equipment; knows equipment by name, appearance and accessory list.
• Recruits, trains and develops hospital service technicians.
• Ensures prompt and courteous service is delivered to all customers in person and by phone or e-mail.
• Demonstrates sound and timely decision making skills.
• Oversees and promotes communication among team members to create visibility for internal staff and customers.
• Partners with Account Executives, Operations Manager and Divisional Operations Director on customer meetings and calls as appropriate.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Maintains and pro-actively manages customer relationships and provides leadership and direction to hospital team to ensure successful customer experience.
• Reviews and performs audits on equipment to verify quality of product delivered to the customer. Ensures that technicians properly clean, test for functionality, deliver and retrieve equipment.
• Manages missing and lost equipment, accessories and software upgrades.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies.
• Provides cross and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Holds self and staff accountable for completion of assignments.