Operations Manager Jobs

Trolley House Refreshments is a high-energy, team-oriented, refreshment company and is part of Trolley Hospitality Companies, a local hospitality company that was awarded one of the Top Workplaces by the Richmond Times-Dispatch two years running. Last year we were also honored with the 'Operator of the Year' award by the National Automatic Merchandising Association.

We understand that our success is driven by the dedication and passion of our employees and together we fulfill our mission of delivering happiness to our customers, our community, and our employees. We hope you will join us!

Values We Live By

• Help first--be part of the solution
• Do the right thing
• Can-do attitude
• No excuses
• Always growing
• Transparency and honesty--no BS

Please visit our website at www.trolleyhouseva.com to learn more!

About You

• You are obsessed with organized workflow and the freedom it brings
• Managing logistics behind the scenes is your superpower
• You take pride in consistent and timely communication with customers and coworkers
• You like being exceptionally good at what you do
• You are willing to own your mistakes and learn from them
• You rock at setting goals and creating strategies to achieve them
• You have experience with and enjoy coaching and managing teams.
• You understand the importance of meeting deadlines and commitments
• You can visualize how to organize processes for best efficiency

How You Will Make An Impact

The Operations Manager plays a pivotal role in ensuring the smooth and efficient execution of daily operations. This position is responsible for managing a team of route drivers, coordinating logistics, and optimizing warehouse processes to deliver outstanding customer service while maintaining operational excellence.

Essential Functions

• Identify opportunities to streamline logistics processes and implement best practices to enhance overall operational effectiveness
• Interview, select, and onboard new Route Drivers and Warehouse Associates
• Collect and analyze operational data to track key performance indicators (KPIs) related to delivery accuracy, on-time performance, inventory levels, and customer satisfaction
• Promptly address any route-related issues, such as delays and customer needs and requests
• Coach supervisors to delegate and elevate where appropriate
• Work closely with the Warehouse Manager in management of product availability and pricing, and introduction of new products within market segments
• Oversee and provide direction on loss prevention and theft
• Research and optimize route structure to minimize out of stocks while increasing delivery efficiencies
• Manage development and scheduling of Route Driver training
• Conduct annual performance reviews and quarterly check-ins with direct reports.
• Set performance targets, monitor driver performance, and provide regular feedback to drive improvements in delivery efficiency and customer satisfaction
• Manage Vending Management System (VMS) database including updating customer data and planograms, managing route structure, and monitoring cash accountability and inventory par levels
• Review asset sales regularly to determine if remerchandising is needed and coordinate with warehouse when planogram changes are performed
• Analyze comprehensive reports to support decision-making and identify areas for operational enhancement

What You Bring To The Table

• Experience using software and systems for route optimization, inventory management, and data analysis, a plus
• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field, a plus
• 5+ years proven experience in operations management, preferably within the vending services, distribution, or logistics industry
• Strong leadership skills with a track record of successfully managing teams and driving performance improvements
• Computer savvy with database administration experience and a knowledge of MS Office (especially Excel)

Operations Manager Benefits

• 401(K) retirement plan and company match after 1 year of employment
• Medical, Dental, and Vision insurance plans available
• $70k-$90k a year
• Discounts at all Trolley House Hospitality companies including catering services, Parterre restaurant, and vending items in our warehouse
• Voluntary supplemental insurance plans through Colonial Life available
• Free lunch provided daily in the breakroom
• Paid holidays and PTO