Operations Associate Jobs

As an Operations Associate, you are responsible for providing accurate, efficient support to an Import/Export team. You will be expected to assist in shipment logistics, preparing documentation, and providing excellent customer service. This is an entry-level position and does not require any previous experience in freight forwarding or logistics, but you will be expected to learn certain facets of the industry and retain training. This position works under close direction of the Team Manager and is expected to assist senior team members as a critical function of the role.

DUTIES AND RESPONSIBILITIES:

• Match orders to load lists to ensure all shipment pieces are accounted for; promptly report any discrepancies
• Coordinate with Receiving Desks to ensure incoming shipments have arrived and are on time
• Promptly report any order or shipment issues to the Manager and/or Team Lead
• Maintain knowledge of procedures required to adhere to Certification guidelines (USDA, FDA, TAS, SQF, etc.)
• Communicate promptly and professionally with customers as necessary
• Maintain a thorough knowledge of documentation required for destinations, commodities, and/or customers
• Track and trace cargo using airline, SSL, and trucking websites and communicate information to team members and customers as needed
• Follow all procedures as directed
• Assist in answering phones and transferring calls to the correct and/or appropriate individuals
• Prepare, print, and organize any necessary documentation
• All other work-related tasks as assigned by the Manager and Team Lead
• Deliver documents to the airline if required and/or as needed
• Respond to emails promptly and courteously
• Accurately enter data into A-Works (in-house, proprietary application) for order generation, shipment instructions, and invoicing, as well as into external logistics programs and customer specific platforms
• Assist in researching quotes for shipments, trucking services, and warehouse storage
• Maintain knowledge of documentation and procedures necessary to clear U.S. Customs
• Review all documentation for accuracy

• High level of accuracy in work
• Must be able look at a computer screen for long periods of time
• Experience in a customer service-oriented position
• Comfortable using computers for beginner to intermediate functions
• Ability to work in a team under supervision
• Must be able to sit for long periods of time
• Ability to work under deadlines and pressure
• Must be able to complete a preemployment physical, drug screening, and background check
• Detail oriented
• Must be able to lift, push, or pull up to 10 lbs.

EDUCATION

• High School Diploma or GED preferred

PREFERRED SKILLS

• Bilingual; Professional to Fluent English required
• Experience in Microsoft Office Suite

ADDITIONAL NOTES

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

This position may be required to enter warehousing space. You must abide by all safety and Compliance requirements and measures while in the warehouse.

This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.

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