Operations Associate Jobs

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

This role will be part of the operations team in SDC. You will be part of our core operations team responsible for following processes and procedures and providing accurate reports on a monthly basis.

What you’ll do

In this role you’ll have the opportunity to contribute to the team’s overall goal of delivering outstanding results for our users through a service-oriented scope of work. This includes enrolling new users in Stripe products, resolving issues with accounts, following processes and procedures and communicating with users. You will learn the foundation of Stripe products, continued development through diving deeper into more specialized projects of higher complexity, and working closely with cross-functional stakeholders across the wider operations team.

Responsibilities

• Partner with global operations specialists or business process owners to run a critical workflow
• Communicate effectively with teammates in a fast-paced environment
• Suggest improvements that increase the team’s efficiency and accuracy
• Be a part of building a brand new team and operational culture for Stripe
• Stay organized, focused, and on top of deadlines, clearly communicating anything blocking your progress, production, or efficiency
• Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization
• Accurately complete a high volume of requests monthly in a variety of complexities
• Gain unique insights into how thousands of businesses on Stripe scale and operate

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Excellent written, spoken and interpersonal skills,
• Excellent deadline and workload management skills
• You're willing to periodically work a weekend day for which you will receive a weekday off in lieu; the SDC operates during daytime hours in 9 hour shifts (including 1 hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.
• Have the agility to pivot focus on short notice
• Ability to learn new technology quickly, efficiently, and effectively
• Passionate about learning and taking on new challenges
• Positive attitude and self-motivated team player able to work well in synchronous and asynchronous situations
• You have a user first mindset and are energized by the challenge of solving difficult problems
• Meticulously organized and able to follow key quality control processes
• Ability to prioritize/de-prioritize tasks as they arise
• Comfortable with a large volume of repetitive work
• Self-disciplined, diligent, proactive and detail oriented
• Keen eye and attention to detail
• Accountable, and receptive to feedback

Preferred Qualifications

• Microsoft Excel skills (Numbers or Sheets are great too
• Bookkeeping or accounting experience