Operational Risk Specialist Jobs

We are seeking an Operational Risk Specialist for our client in New York City. The Operational Excellence team is the team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products, processes, and initiatives. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

This position will be assisting in managing Business Continuity (Planning for when things don’t go as planned), managing regulatory risk, and understanding our customer experiences expressed through customer complaints within the department.

Responsibilities:

• Collaborate, build relationships, and engage with colleagues in the business to perform Business Impact Analysis’ and understand associated risks if processes are disrupted
• Assist in building Business Self Testing reporting and distribution
• Assist in creating Business Continuity Plans that teams can follow during a business impacting event (e.g., Natural Disaster, Pandemic, Terrorist Attach, etc.)
• Assist in monitoring customer experiences by reviewing complaints
• Assist in Customer Crisis Recovery when our Clients are impacted (e.g., Hurricane Ida) and regular processes need to temporarily be turned off and/or communication needs to be sent to our Clients

Qualifications:

• Ability to think critically and evolve the existing process to higher levels of operational and customer effectiveness and efficiency
• Exceptional relationship, networking, communication, and influencing skills
• Bachelor Degree
• Risk mindset with the ability to find potential concerns and assist in filling the gaps
• Ability to work independently and learn quickly
• Detail oriented with the ability to complete and document all required tasks
• Strong project management skills with the ability to meet/track deadlines

Benefits:

• Monday- Friday work week
• Salary range is $75,000 - $85,000 plus full benefits including: Health, Dental, Vision, 401K, PTO and Sick Leave
• Applicants must be currently authorized to work in the United States on a full time basis
• Competitive benefits package

Emerge seeks, in all of its operations, to employ individuals for available positions based on their qualifications, working knowledge, and competency. Emerge has a continuing commitment to ensure that fair and equal employment opportunities are extended to all qualified persons without regard to traits historically associated with race, including but not limited to, hair texture and protective hairstyles; color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, familial status, marital status, citizenship status, military status, domestic violence victim status, predisposing genetic characteristics or genetic information or any other category protected by law. This policy extends to all personnel actions including hires, transfers, promotions, demotions, compensation and benefits administration, participation in agency-sponsored training, education and social programs, layoffs, recalls and termination. Emerge is committed to diversity in its most inclusive sense.