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Online Reservation Agent Jobs

Company

Cobalt Voyages
Address Lakewood, CO, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-07-06
Posted at 11 months ago
Job Description
We are seeking a detail-oriented and customer-focused Online Reservation Agent to join our team of travel professionals. As an Online Reservation Agent, you will play a crucial role in assisting clients with their vacation planning and travel bookings, ensuring a seamless and memorable experience. If you have excellent communication skills, a passion for providing exceptional service, and the ability to thrive in a virtual work environment, we want you on our team!


Responsibilities:


  • Continuously enhance product knowledge and stay updated on new destinations, travel trends, and industry advancements.
  • Handle booking-related inquiries and resolve issues effectively and efficiently, demonstrating a high level of customer care.
  • Stay updated on travel policies, procedures, and industry trends to provide accurate and up-to-date information to clients.
  • Collaborate with travel partners to negotiate rates, secure special offers, and maximize client satisfaction.
  • Ensure accuracy in booking details, such as names, dates, and special requests, and process payments securely.
  • Provide personalized recommendations and advice based on clients' preferences, budgets, and travel requirements.
  • Respond promptly and professionally to client inquiries via online channels, including email, chat, and online booking platforms.
  • Assist clients in making and modifying travel reservations, including flights, accommodations, car rentals, and other travel-related services.
  • Maintain client records and ensure proper documentation for each reservation.


Requirements:


  • Excellent communication and interpersonal skills, both written and verbal.
  • Customer-centric mindset with a passion for delivering exceptional service.
  • Ability to work independently and adapt to a remote work environment.
  • Proficient in using online booking platforms, reservation systems, and customer service software.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail and accuracy in handling bookings and documentation.


If you are ready to embark on an exciting career as an Online Reservation Agent, please Apply Now!


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