Front Desk Agent Jobs

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

La Quinta Denver - Southwest/Lakewood

7190 West Hampden Avenue

Lakewood , CO 80227

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy .

Responsibilities

• Be aware of closed out and restricted dates.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Follow all cash handling and credit policies.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Have knowledge of emergency procedures and assist as needed.
• Be familiar with hospitality terminology.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be familiar with all in-house groups.
• Maintain a clean work area.
• Assist guests with safe deposit boxes .
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.

Qualifications

• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Experience in a hotel or a related field preferred.
• Must be able to maintain confidentiality of information.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest or operational needs.
• High School diploma or equivalent required.
• Perform other duties as requested by management .
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• College course work in related field helpful.
• Computer experience required.
• Must be able to cross-train in other hotel related areas.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Customer Services experience preferred.

Salary Range ($17.00/hr - $18.00/hr)

• In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates. Retirement 401k program is open to both full-time & part-time staff who qualify.