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Online Learning Student Support Specialist

Company

Niagara Community College
Address , Sanborn, 14132
Employment type FULL_TIME
Salary $43,811 a year
Expires 2023-10-15
Posted at 8 months ago
Job Description
Position Information


Position Category
Full Time Staff

Position Status
12 Month

FLSA
Exempt

Advertised Salary
$43,811

Department
Distance Learning

Working Hours
Monday - Friday 35 hours per week

General Description
Niagara County Community College is seeking an experienced Online Learning Student Support Specialist in our Online Learning Department. This position will provide guidance and technical support to our students to help prepare them to be successful online learners and comfortable navigating the college Learning Management System. This position reports to the Coordinator of Online Learning.

NCCC’s exceptional work environment fosters growth and personal fulfillment. As an employee, you can expect:
Work-Life Balance: When employees can balance their work and personal lives, they are happier, more productive, and better positioned to support our students. At NCCC, generous paid time off, holiday and leave policies make this possible. Our college closes for winter break from late December through early January and a week in mid-March for spring recess. In the summer, employees observe a four-day work week, allowing them to enjoy all that western New York has to offer.
Professional Growth: NCCC cares about employees’ professional advancement and development. You will have access to ongoing training, programs and workshops. We support career growth and encourage employees to pursue further education.
Welcoming Culture: NCCC values the principles of equity, diversity, inclusion and social justice as they create a sense of belonging for our students and employees. We foster a collaborative culture that respects and appreciates different perspectives, ideas, and backgrounds which contribute to the richness of our institution. We believe that our diverse, inclusive community enriches the experiences of students and employees alike.
Meaningful Work: At NCCC, your work will have a direct impact on the lives of our students and the region we serve. Our college is for all who are passionate about teaching and focused on supporting students. Our small class sizes facilitate engagement. You will shape students’ futures, prepare them for successful careers and empower them to contribute to society. Your dedication and expertise will propel students to achieve their educational goals.
Become part of an institution that values employees, positively impacts students’ lives and invests in its community.

Typical Work Activities
1. Provide guidance and mentoring support to help students get started and succeed in online education
2. Curate resources to support online students and add them to the LMS, college website, teams, and other college resources.
3. Organize and implement online and face-to-face orientation events for students using the College’s online learning management system and for students taking online, blended, hybrid, and hyflex courses.
4. Help implement solutions for increasing student successful completion of online courses and programs
5. Provide support to students using the College’s Learning Management System and ancillary software in their online courses
6. Create and maintain a social presence for online students, building relationships with them
7. Maintain currency in the area of Online Learning, the Brightspace LMS and other technologies through participation in online webinars, communities, conferences, and other professional development opportunities.
8. Support other Online Learning initiatives as assigned by the Coordinator of Online Learning.

Essential Functions
Must be able to navigate relationships with diverse populations. Must be able to operate computers; must be able to relate to a diverse population of students; must be able to relate to faculty, staff, and senior members of the administration; must be able to communicate verbally and in writing; must be able to prepare written reports and presentations using technology; must be able to physically perform the functions of the position; must be able to work flexible schedule.

Required Qualifications
  • Experience creating online materials and support resources for online learners
  • Experience facilitating workshops to support online learners.
  • Bachelor’s degree in Education, Educational Technology, or related field.
  • Experience presenting student workshops with video conferencing software such as Zoom or Teams.
  • Experience with the Brightspace Digital Learning Environment or similar LMS functionality, desktop applications including office suite, video creation including screencasts,
  • Experience supporting online students.

Desirable Qualifications
  • Two or more years’ experience supporting online students in higher education within a community college setting. Experience can include: work experience; Internships; work study; and graduate assistantships.
  • Brightspace DLE Admin experience, trained in UDL and Online Accessibility.
  • Experience with web tools such as Canva, Google Suite, Calendly, Microsoft Teams, WordPress, Yuja Media Server, Bongo Video Assignments, Banner Web SIS, Degree Works, and Early Alert Systems.
  • SUNY Online Student Support Certification or comparable training and certification,
  • Master’s degree in Education, Education Technology, or related field.
  • Experience teaching college level online courses and familiarity with national online course quality standards and compliance.

License(s)/Certifications

About NCCC
Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. NCCC offers high-quality academic programs leading to degrees and certificates which are supported by outstanding student services in an inclusive and welcoming environment. NCCC provides a variety of cultural, social, and international experiences, as well as community education and workforce development that supports economic development that positively impacts the quality of life of valued stake-holders. The College operates through a collegial model of shared governance and transparency, and is accountable to meet the highest standards of professionalism and integrity.

Established in 1962, NCCC offers a comprehensive and vibrant learning environment with an enrollment of approximately 2,849 students (Fall 2023 semester). The student to faculty ratio is 12:1, providing a high degree of personalized attention and connection between students and faculty.

The NCCC campus, located in Sanborn, NY, offers easy access to both Buffalo, NY and Niagara Falls State Park, and is minutes from the Canadian border. The campus is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. NCCC serves the community in two locations within Niagara County, at the Sanborn campus, and at the Niagara Falls Culinary Institute, located in the heart of downtown Niagara Falls.

NCCC continues to actively expand with the recent opening of its Learning Commons Center, a $25 million dollar project on the Sanborn campus. In just a short period of time, it has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services.

NCCC welcomes applicants who are committed in helping us fulfill our mission and to reach our vision of being a leader in providing a dynamic, high quality, educational environment responsive to current and emerging needs of our students and community. At NCCC we embrace diversity and promote inclusion throughout the institution and seek candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement
NCCC does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Posting Detail Information

Posting Number
S247P

Open Date
08/08/2023

Close Date

Open Until Filled
Yes

Special Instructions Summary
For full consideration applications must be submitted by September 4, 2023. if a viable candidate is not found during the initial review, applications submitted after September 4, 2023 will be considered.

Niagara County Community College considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

  • Cover letter that addresses each of the qualifications
  • Unofficial transcripts
  • Resume
  • Names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.