Online Grocery Pick-Up Clerk

Company Name: Fry's Food Stores

Position Type: Employee

FLSA Status: Non-Exempt

Essential Job Functions

• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Maintain organization and cleanliness of staging areas and equipment
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Perform required opening and closing procedures
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Read and follow directions given in the note section
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Assist in training new e-Commerce team members
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Ensure quality and freshness of all items chosen
• Meet/exceed productivity standards
• Learn and adapt to new and improved processes

Minimum Position Qualifications

• Ability to work without supervision
• Excellent oral/written communication skills
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)

Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None

Required Certifications/Licenses: None

Position Type: Part-Time

Shift(s): Day; Evening

Regions: West

States: Arizona

Keywords

Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio .

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: AZ || Phoenix || 2800 West Dove Valley || 85085 || Fry's Food Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None