Online Grocery Pick-Up Clerk

Company Name: Fred Meyer
Position Type: Employee
FLSA Status: Non-Exempt

Essential Job Functions:

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Perform required opening and closing procedures
• Assist in training new e-Commerce team members
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Maintain organization and cleanliness of staging areas and equipment
• Ensure quality and freshness of all items chosen
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Process the orders through the point of sale (POS) system
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Meet/exceed productivity standards
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• Read and follow directions given in the note section
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Learn and adapt to new and improved processes
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

Minimum Position Qualifications:

• Ability to work without supervision
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to read shelf tags
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Evening; Day
Regions: West

States: Oregon
Keywords:

Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho & Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, home, food, pharmacy and home electronics as well as opportunities in our division office in merchandise and product development, store operations, customer communications, public affairs, food and pharmacy. We are always searching for individuals who share our passion for service, leadership, honesty and diversity. Whether you like working with people, numbers or ideas, you can find a home at Fred Meyer. And with stores and offices across the Pacific Northwest, we have opportunities for talented individuals if you prefer to be closer to the mountains, ocean, or city.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OR || Salem || 3740 Market St Ne || 97301 || Fred Meyer || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None