Online Grocery Pick-Up Clerk

Company Name: Jay C Stores
Position Type: Employee
FLSA Status: Non-Exempt

Essential Job Functions:

• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Assist in training new e-Commerce team members
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Meet/exceed productivity standards
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Maintain organization and cleanliness of staging areas and equipment
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Ensure quality and freshness of all items chosen
• Process the orders through the point of sale (POS) system
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Read and follow directions given in the note section

Minimum Position Qualifications:

• Ability to work without supervision
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Ability to read shelf tags

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: Midwest

States: Indiana
Keywords:

Jobs at Jay C Food Stores: Jay C Food Stores is always looking for friendly team members who enjoy serving customers. Jay C is a great place to work. Our company offers competitive pay, good benefits, a flexible schedule, career advancement opportunities, and much more. If you are interested in a job opportunity with Jay C, please complete an online application today!

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: IN || Corydon || 389 Old Capital Plz Nw || 47112 || Jay C Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None