On Call Care Coordinator

Are you looking for a flexible position that combines phone and computer skills with hands on care? If so, we might have the role for you! Kind is seeking a CNA, HHA, RN, or candidate with equivalent experiences to join our team as an On-Call Care Coordinator who can support our Care team in the field on nights and weekends and can uphold our high standard of care. Please do not apply if you are just looking for a job that will get you by in the short-term, as we are looking for a candidate to be a part of our team for the long haul! At Kind we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.
Purpose:The On-Call Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.
Main Duties:

• Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
• Monitor the After-hours email and care log.
• Any other tasks requested by Kind Senior Care Office Staff
• Serve as “fill-in” Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
• Politely and efficiently resolve any client service issues, scheduling issues or adjustments.

Other Requirements:

• After hours staff must be available and able to answer and respond to incoming phone calls throughout their shift.
• Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.
• After hours staff must have reliable phone service and internet access throughout their shift.
• When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, if they are able to meet the above requirements.

After-hours Scheduling Coordinator Qualifications:

• 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
• Valid driver’s license, reliable insured vehicle and smart phone.
• Ability to complete a Driving Record check and Background check.
• Passion for helping seniors remain safe and independent wherever they call home.
• High school diploma required.

Why Kind Senior care?

• We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
• We value work/life balance and provide flexible scheduling.
• We offer free benefits to employees and their families, including “Telemedicine” Health Care Services, and Paid Sick Time.
• We are family owned and operated…NOT a franchise!
• We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!

About us:
Company website: www.KindSeniorCare.com
Facebook page: https://www.facebook.com/kindseniorcare/
Flexible work from home options available.