Office Support Clerk Jobs

Description

POSITION SUMMARY:

Enters data into computer for the Tax Department while ensuring the proper and professional handling of inquires according to established procedures.

Position Duties

• Respond to correspondence from taxpayers and clients.
• Keeps record of work completed.
• Research, Adjust, add or correct Tax accounts.
• Files or routes source documents after entry.
• Process payments and payment transactions to the proper account in a timely fashion.
• Assume additional responsibilities as needed.
• Process returned mail and place accounts on proper status.
• Answer Telephone calls for all inquiries as needed
• Process tax additions when necessary.
• Process tax receipts, duplicate bills and tax certifications
• Perform maintenance on accounts consisting of but not limited to: address changes, employer information updates, returned mail, exonerations, interim notices and payment plans.
• Set accounts for appropriate interim forms when necessary.

Requirements

POSITION REQUIREMENTS:

• Problem Solving: Gathers and analyzes information skillfully.
• Integrity: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, keeps commitments, maintains confidentiality, inspires the trust of others, works with integrity and ethically, open and honest communication and uphold organizational values.
• Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Written: Communication: Writes clearly and informatively; Varies writing style to meet needs.

Position Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technological Skills

• Knowledge of Basic computer and keyboarding skills word processing software.
• Knowledge of Excel spreadsheet software.

Certificates And Licenses

• No certifications needed

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Position Working Conditions/Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities

• While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to stand; walk and reach with hands and arms.

Education And Experience

• High school diploma or general education degree (GED); or
• Equivalent combination of education and experience.
• Minimum 1-3 months related experience and/or training; or

PI213430010