Office Clerk Jobs

This position is responsible for greeting guests at the front counter, processing reservations, registering guests, checking guests in and out, as well as promoting activities and events of the Hersheypark Camping Resort.

This position begins in April. The working schedule will include evenings, weekends, and holidays based on operational needs.

Job Functions

• Maintain after hours security binder
• Maintain Office and Lobby Cleanliness
• Deliver after hours cabin keys
• Greeting guests at the front counter, including assisting with check in/check out, answering guest's questions and completing reservations.
• Provide feedback regarding processes, guest experiences and employee training
• Participate in campground site inspections to support visual check in/check out
• Maintain accurate account of arrivals/departures for the day
• Communicate clearly with Housekeeping Supervisor and outside team via 2-way radio
• Process cash and credit card transactions in accordance with HE&R standards
• Provide exceptional customer service both in the office and during site visits
• Assist with minor guest opportunities and resolution
• Daily inspection of office golf cart in accordance with the standard golf cart usage policy
• Maintain positive, professional and safe work environment
• Assist office administration and team leaders with other projects and duties as assigned.
• Assist guest with all aspects of the game room including stocking and maintaining brochure racks
• Participates in Roadside check in
• Process closing reports in accordance with HE&R standards
• Promote Campers App features and benefits to guests