Office Professional (Floater) Jobs

Office professionals work in an outpatient, clinical setting and are responsible for daily reception duties such as fielding phone calls from consumers, verifying insurance, collecting co-pays, and scheduling and re-scheduling appointments; assisting with posting to and collecting on consumer accounts; and assisting with other administrative duties as assigned.

Essential Functions:

• Assists with the patient assistance pharmacy forms as needed, which includes communicating with the Consumer regarding proof of income
• Personal values don’t inhibit ability to relate and care for others
• Accepts and employs suggestions for improvement
• May perform relief for other staff members
• Works in a cooperative manner with other AltaPointe employees
• Requests consumers chart from medical records
• Write the consumer a receipt for payments taken.
• Receives consumer requests for appointments/information and changes.
• Is gentle and calm with consumers, families, and others as appropriate
• Taking Verbal orders to be signed by various medical staff
• Answers telephone
• Seeks supervision and consultation as needed
• Attends appropriate in-service training and other work- shops offered by AltaPointe.
• Actively works to enhance skills
• Pass out Daily DSR reports
• Gives consumer appointment card with next scheduled appointment
• Handles unscheduled consumers.
• Reviews DSR for appointment information
• Cancels and re-schedules appointments as necessary
• Keys in no shows daily
• Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
• Assists consumers and visitors as needed
• Coordinate appropriate services for consumers in Crisis
• Preparing deposits to be taken to Finance and Accounting.
• Passing out prescriptions from the doctor to the Consumer
• Reviews clinician’s schedule and assigns appointment time
• Actively participates in Performance Improvement activities.
• Entering information into Avatar
• Actively participates in AltaPointe committees as required.
• Monitors dictation and transcription services
• Records all telephone messages accurately and transfers to appropriate person timely
• Enter Billing for various programs as needed.
• Schedules return appointments.
• Have consumers sign in
• Follows AltaPointe policies and procedures.
• Completes administrative review audits as necessary
• Respects consumers’ privacy and confidentiality
• Completes assigned tasks in a timely manner.
• Is sensitive to the consumer’s needs, expectations and individual differences
• Protects and maintains the confidentiality of all records and patient information.
• Directs consumers to appropriate waiting area
• Makes copies, faxes documents and performs other related clerical duties as needed
• Adheres to 5 Star Customer Service guidelines when dealing with Team Leader, co-workers and patients.
• Verifying Insurance
• Assist Consumers in receiving compensation for travel from Medicaid when needed
• Handles routine requests from clinicians
• Treats consumers with care, dignity and compassion
• Completes Admissions, Discharges, and Transfers as needed
• Greets all consumers
• May perform Quality Assurance Process
• Notifies appropriate clinician of consumer’s arrival
• Collecting Co-Payments
• Posting Payments to Consumers account
• Files and locates charts for clinicians as needed

Physical Requirements:

• Fine manipulation and dexterity to handle paperwork in charts, writing, computer keyboarding and/or entry, mouse usage, phone usage, and using key pad on security door is frequent.
• There is occasional standing and walking which are in bursts of 5-10 minutes.
• Any other duties that are assigned by supervisor.
• Frequently lift 3-5 pounds to handle consumer charts throughout the day, and usually not handling more than 2-3 charts at a time.
• Light grasp is needed while handling consumer charts and to open doors, done frequently.
• Sitting is constant at the front desk during the shift.

High school graduate or equivalent. Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.