Office Of Public Safety Communications Supervisor

Department Information

Description of Job

• Responds to 24-hour system monitored alarm notifications
• Physical position and work in all weather conditions.
• On call/shift work may be required in emergency situations

T echnical Assistance and Support
Assist in establishing installation, maintenance and operating processes and procedures. Provide field modifications, develop and construct circuits, systems and peripheral communication assemblies using the manufacturer’s instructions, best practices and industry standards. Install and repair equipment and systems where little or no documentation is available. Assist in the design and installation of equipment to meet agencies’ requests and requirements. Assist in the design and fabrication of new and untried electronic equipment. Provide regional engineer(s) estimates of manpower resources, time, and costs for materials and equipment to upgrade and maintain communication systems. Be able to properly operate test equipment, to include service monitors, spectrum analyzers, T1 testers, power meters, and RF cable analyzers and provide expertise to other team members. Clear understanding of TDM circuits and related equipment including DS0, DS1, and DS3 signaling and M13 and channel bank multiplexers. Knowledge of -48 VDC power systems, rectifiers, inverters, and batteries. Update instruction manuals and schematics involving various types of equipment serviced by the division. Conduct remote monitoring of microwave and statewide wireless network, daily, to ensure the availability and reliability of the network. When faults or issues regarding levels of service are detected, perform required repair and/or calibration activities. Participate in all maintenance and installation of microwave systems, base/repeater station systems, two-way mobile radio and auxiliary equipment, including mobile vehicle installations. Perform maintenance and repairs of transmitter site buildings, grounds, fences, antennas and towers. May include minor maintenance of environmental control, emergency power plant systems, painting of structures and grounds keeping. Be able to climb towers and install, repair, remove, and assess the condition of the tower structure to include electrical grounds, mounts, cable runs, clamps, attachments, cross members, bolts and nuts, inspect for corrosion. Be able to assess the physical and mental condition of employees climbing towers. Stay current on all training and certification requirements. Follow industry trends to stay current on telecommunication standards.

Supervision
The position is responsible for the daily supervision of regular, on-going staff. Develop staff performance plans on an annual basis and conduct a minimum of 2 performance reviews per year (progress review and annual). Plans should include metrics that align with department and organizational goals. Give direction on tasks and priorities and provide ongoing, coaching, feedback and evaluation to staff. Document all discussions and plans accordingly. Monitor and approve leave requests. Manage employee conflicts and respond to employee grievances (informally) as delegated. Participate in team hiring process. Staff scheduling and allocation. Maintain your own professional skills and technical abilities and foster and promote a culture of continuous learning and development with your own team. Accountable for translating the organizational vision into operational execution for your team.

Documentation and Communication
Represent Communications Services, professionally, in written correspondence, verbal exchanges, physical appearance/dress attire, as appropriate for the job. Be prepared and able to attend customer meetings in-person, in conference rooms and make presentations or give instruction on subscriber or system operations with prepared written materials or electronic slides and present these verbally. Read and consult supervisor with respect to existing inter-governmental agreements or service level agreements as applicable to remote site responsibilities, access or customer locations. Draw attention to changes that may be necessary in documented procedures. Update instruction manuals and schematics involving various types of equipment serviced by the division. May be required to maintain asset tracking for the location, will vary by shop.

Emergency Assistance and Response
Provide emergency failure repair service restoration on a 24/7 on a call-back basis. Maintain public safety communication systems. Repair may require the use of a four-wheel vehicle and/or snow-cat (all-terrain snow vehicle), to reach remote locations under severe weather conditions. Use of vehicles may also be required for search and rescue and recovery operations. Must be able to assess aspects of remote, isolated site work and respond with proper tools, clothing, personal protective/defensive equipment and tools.

Vehicle Maintenance and Access Support
Coordinate and perform normal maintenance and repair of assigned snow-cat (all-terrain vehicle) to ensure the availability and reliability of transportation to and from remote mountain top communication sites. Ensure access to remote sites and other service locations by coordinating and performing the repair of service roads. Provide preventative maintenance to emergency power plants, batteries and environmental control systems.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Please Note:

• Resumes, Cover Letters, or other documents submitted will only be used in later stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this)
• Only the application will be reviewed for the initial screening and comparative analysis steps. It is imperative that your application and answers to supplemental questions describe all of your relevant education, knowledge, skills, and experience as it relates to the requirements, duties, and preferred qualifications of this position as described within this announcement.
• A transcript as described under "Complete Applications" must be submitted at the time of application to meet this qualification.

• Note: A transcript as described under "Complete Applications" must be submitted at the time of application to meet this qualification.

• Ability to make independent decisions within a broad procedural framework.
• Demonstrated strong critical thinking skills.
• Self-sufficient, highly motivated and team player.
• Ability to prioritize projects.
• Ability to thrive in a fast-paced work environment with consistency and reliability
• Strong organizational and follow up skills.
• Ability to multi-task.

PREFERRED QUALIFICATIONS AND/OR SPECIAL QUALIFICATIONS

• Hands on technical experience
• Technical Instruction experience
• Current FCC General Radiotelephone Operator License (GROL)
• 4 (+) years of Supervisor experience

CONDITIONS OF EMPLOYMENT

• Requires successful completion of a background investigation that includes a polygraph exam and a fingerprint based criminal history search.
• Colorado Driver's License: Will travel between state communication equipment locations
• Able to work in all weather conditions.
• Perform at high altitude and hike to sites that do not have vehicle access.
• Use, Handling, or Exposure to hazardous materials: Will work with chemicals such as engine coolants, fuels, battery acid, grease, ATF hydraulic fluid, and lead.
• Able to lift up to 50 lbs.
• Must be certified to climb towers or be able to acquire certification within 6 months of hire and recertification every two (2) years.
• Valid Colorado Driver’s License or the ability to complete any travel requirement independently
• Able to regularly bend, crouch, kneel, and crawl to complete equipment assessments, maintenance, installs, and deinstalls-removals. Dig trenches and cut trees.
• Must be obtained within 6 months of hire a FCC General Radiotelephone Operators License (GROL)
• Be able to climb towers of up to 400’ and ladders of up to 28’.
• Designated Critical. Required to report without delay or interruption to provide essential or emergency services to ensure health, safety and welfare.

APPEAL RIGHTS
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing and appeal with the State Personnel Board/State Personnel Director within 10 days from the date your receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal for is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of action; Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information