Office Asst Jobs

The Office Assistant performs a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration, patient scheduling, coordinating the physician order re-certification process, insurance verification and coordination of services for patients, charge entry and reconciliation functions, co-payment and daily cash receipt responsibilities, assisting with medical record operations on a daily basis, greeting, registering and escorting patients, completing patient set-ups, turning over patient rooms and ensuring that the exam room is properly cleaned and prepped, performing other patient care duties determined by the therapist or physician, editing and distributing clinical dictations, order and maintain clinical and administrative supplies, creates patient registration packets for patients and/or billing department, and providing front office and/call center coverage and assistance.

Education

• Associate's degree (A.A.) preferred or
• Related field preferred
• Bachelor's degree from a college or university in healthcare preferred or
• High School Diploma or GED required and

Experience

• Experience working in a role involving customer service preferred
• Less than 1 year 3 months of related experience/and or training in a fast paced medical office setting for therapy/ambulatory offices required and
• 1-2 years Experience in a medical office required or a combination of experience and education will be accepted for outpatient physician centers. required and

Knowledge, Skills, and Abilities

• Position is initial face and the initial voice of the clinic and should be able to project a positive and professional image at all times.
• Monitors administrative supplies and keeps administrative supplies at par levels.
• Completes and/or ensures accurate collection of copayments and copayment reconciliation, charge entry reconciliation, preparation of bank deposits and cash receipt logs, as assigned.
• Basic knowledge of Microsoft office products including Word, Excel and Outlook.
• Requests and obtains referrals, medical records or diagnostic reports from internal and external providers, as assigned.
• Performs insurance verification and coordinates services/authorizations for patients, as assigned.
• Responds to all payer-specific questions from patients and clinical providers, as appropriate.
• Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members.
• Maintains waiting area in clean and neat condition, restocking materials as needed.
• Highly organized, process oriented individual who has the ability to multi-task, be flexible and be a self-starter.
• Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms, reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.
• Demonstrates proficiency with the billing portion of the PM system to include: guarantor information, benefit information, insurance information, insurance priority, episode of care information, open HMO referrals, alternate insurances and system notes (if applicable).
• In the Physician Centers: Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request. Works closely with Patient Insurance Specialists, secretaries and nurses to coordinate and schedule procedures and clinics.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Friendly and professional when interacting with patients and visitors at all times.
• Monitors and handles case management for patients in the EHR system, as assigned.
• Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
• Completes the preliminary intake efficiently, accurately and completely; performs patient updates, scanning, registration, patient scheduling of initial and follow-up appointments based on insurance guidelines, and messaging in the department's practice management (PM) system and/or electronic health record (EHR).
• Excellent customer service, as well as excellent verbal and written communication skills.
• Ability to follow instructions and assist visitors and/or patients without compromising safety, service, care or efficiency.