Nurse, Registered Phone Care

Position Summary:
The Nurse Line Triage nurse works off clinic hours including weekends and holidays, independently providing professional and appropriate telehealth nursing services to patients and/or family members for all Primary Care, Ob/Gyn, and other Specialty departments as assigned. This is done utilizing a systematic approach to nursing practice incorporating assessment, planning, nursing diagnosis, implementation and evaluation in accordance with the Nurse Practice Act and its recognized professional standards. Uses Park Nicollet and other approved Triage Guidelines and Protocols to support assessment and plan of care, will implement population based standing orders to treat patients when appropriate based on Park Nicollet Health Services standing orders and policies. Functions as a liaison between physicians and patients, in the delivery of complex or multi-specialty telephone care. The individual must be flexible and have strong interpersonal skills. The nurse must be a patient advocate, maintaining the patient’s confidentiality and patient rights. The nurse resolves patient concerns or complaints while maintaining a positive, personalized and friendly attitude, addressing patient needs in a timely and appropriate manner. Functions as a mentor to other team members and works collaboratively with team to identify and resolve department and/or guideline issues through established procedures. Supports a team environment which allows clear communication, positive support and creative thinking. Rotates as “Charge Nurse” once appropriate skills are developed.




Education/Experience

Graduate from course of study in nursing resulting in an associate degree, diploma or baccalaureate degree in nursing. One or more years of broad based nursing experience is required preferably in a clinic, hospital, urgent care or transitional care setting. Telephone Triage Experience is desirable.



Special Knowledge/Skills/Certifications/Licenses:

1. Must have and maintain a valid Minnesota Registered Nurse License.
2. BLS provider status in accordance with American Heart Association (AHA) guidelines.
3. Must demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and ensure safety of patients.
4. Effective oral and written communication skills, basic computer/keyboarding/mouse skills required.
5. Desirable skills: IV skills, EKG skills, Rhythm Strip and Telephone triage skills
6. Strong clinical and human relations skills, will maintain standards of clinical skills and professional ethics as established by the Nurse Practice Act and Park Nicollet Health Services.
7. Analytical ability to assess situations and choose effective solutions.
8. Ability to conceptualize workflow, develop plans and implement appropriate actions.
9. The ability to handle multiple priorities, ambiguity, frequent change and stressful situations.

Additional Information:

This is a work from home position, once training and competencies are completed. Hours are every other Fri, Sat, Sun evening with some holidays.