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Noc Technician Jobs
Company | Amwell |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-13 |
Posted at | 9 months ago |
Company Description
- Effective communication with respective managers to keep them up to date with on going issues
- Generating customized performance reports and collecting data about company objectives
- Should have a basic understanding of clinical applications, different EMR applications, and practice management software
- Data Analytics, building BI Dashboard managing it
- Ability to assist and support users remotely and in-person to troubleshoot and resolve hardware related problems in desktops and associated peripherals
- Understanding new software systems and their role in meeting the client's needs.
- Technology project planning and implementation
- Managing patient queue, ensuring patients are being taken promptly
- Comfortable working in a mixed technology environment (Windows, macOS, iOS, etc.)
- Investigate high wait consults and determine source of delay from available information
- Assist with the installation and customization of software as a service (SaaS) systems.
- Processing client consult request and alerting our providers.
- Being attentive to different provider and client needs and being able to adjust accordingly
- Goal achievers positive thinking and to do attitude
- A good team player and willing to work off-hour
- Bachelor in Computer Science (IT/ Applications Infrastructure) or equivalent
- Clear written and verbal communications are required
- 2-4 Years of Experience working with technology
- Good understanding of computer systems, mobile devices, and other tech products
- Knowledge of reporting and monitoring tools
- Proficiency in Office Applications (Word, Excel, etc.)
- Ability to manage multiple websites and track multiple ongoing situations
- CCNA, MCSE, and other EMR certifications will be added advantage
- Proficiency in Clinical (EMR, Hospital Information System) Applications
- Employee Stock Purchase Program
- Pet Insurance
- Free access to Amwell's Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic's second opinion program
- Tuition Assistance Program
- Free Subscription to the Calm App
- Paid Parental Leave (Maternity and Paternity leave)
- Flexible Personal Time Off (Vacation time)
- Competitive healthcare, dental and vision insurance plans
- 401K match
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